I keep getting suspended

The enforcement team are the only ones who handle suspensions, so no one else could suspend your son. They may be reporting him, but the enforcement team investigates every complaint they receive and will only issue a suspension if they have determined a
person has done something to violate the code of conduct. Suspension length varies depending on the severity of the situation as well as any previous enforcement actions. So they do get longer the more suspensions are issued.

If you've already submitted a case review on the enforcement site, you would either need to wait for their response, or wait for the suspension to end if they upheld their decision. As it's only 10/21 the suspension would not have been lifted yet if it is
set to end on the 27th.

Hi Cj,

Thanks for your post. It seems like the suspension date has not been reached yet. The date you have posted calls for Saturday, October 27th of 2018. If you'd like to appeal this suspension please visit the
Enforcement Website to submit a case review, and the enforcement team will be happy to take a look.

Since this is an enforcement action, we will no longer be able to assist and all inquiry must be taken through enforcement.

Thanks again.

I already tried that thanks

sorry i forgot to mention, that i have already emailed a few times before and i was expecting it to be lifted by now...that is waaayyyyy too long of a time for suspension, and i think something is up

Have you tried a case review here: https://enforcement.xbox.com/