I keep getting charged £12.36

Hey there, liam dawson2

Please can you have a look at your recent orders page here: Microsoft account | Order history?

Does it show these recent charges on your account?

Please make sure you sign into all Microsoft accounts you have access to. Hopefully, you will be able to see the charge and what it is for.

Thanks,

Nathan

Hello There ! You'll need to contact support and speak to billing. http://support.xbox.com/contact-us regarding your issue.

Hi! Try calling Microsoft and asking them the email where your card is being charged, like DeanJay said, someone could have got your card info without even needing to take it away from you (this happens often to be honest).

Hi Chris Bragg1,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Go to account.microsoft.com go to "Payment & Billing" and click "Order History", are the purchases being made shown there? if so and they aren't you, i recommend changing your account password, and removing payment options that may be tied to your account.

If there is nothing in your Order History, someone very well may have your card details, in this case contact your bank and dispute the transactions and have your card re-issued with a new number.