I keep getting charged $10.79 each month and I can’t get anyone to talk to to stop this charge

Hi Baby S, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I am sorry that you are going through this problem, first of all I would like you to verify if you have any active subscription in your account. To do this, you must enter the following link:

https://account.microsoft.com/services

In case you do not have any active subscription or something strange that may be debiting that money monthly from your card, then the best thing would be to request help directly from Support:

https://support.xbox.com/contact-us/

In this case you want to request a refund for the money debited from your bank account, you can fill out the following form:

https://support.xbox.com/forms/request-a-refund

Additional refund information: https://answers.microsoft.com/thread/8bcbfa91-e8d0-4cd1-ae55-570668533c23

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Thank you for being so kind and I wish you good luck.

Best regards,
Daniel.

Hello There ! You'll need to contact support and speak to billing. http://support.xbox.com/contact-us regarding your issue.

Hi! Try calling Microsoft and asking them the email where your card is being charged, like DeanJay said, someone could have got your card info without even needing to take it away from you (this happens often to be honest).

Hi Chris Bragg1,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Go to account.microsoft.com go to "Payment & Billing" and click "Order History", are the purchases being made shown there? if so and they aren't you, i recommend changing your account password, and removing payment options that may be tied to your account.

If there is nothing in your Order History, someone very well may have your card details, in this case contact your bank and dispute the transactions and have your card re-issued with a new number.