I keep getting a black screen come on and off periodically while my console is connected to...

I have an Acer XV252Q monitor, and I was having the same problem. What fixed it for me was I went under Settings > TV & display options > Video Modes. I unticked the “Allow HDR10” (and made sure the “Auto HDR” was unchecked). Turning of the 4K option might help to if that causes any issues. So far so good, no black screen since ticking off those boxes.

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Can you please try to use different HDMI cable and check if it will work? Thanks!

Hi Nathan,

Thanks for coming to the forums. We understand you getting black screen when console is turned on. You can try the

guide for blank screen and see if it helps.

Thanks,

Brad

Hi ,

Thanks for coming to the forums with your issue. We recommend trying the
black screen guide. As for a report being its manufacturer there is no way to tell if this is the case. You can also try an

offline update.

Thanks,

Brad

Thanks for quick reply.

The black screen guide I performed about 20 times already. I've tried 5 different hdmi cables, connected to 3 different TV's.

This happened during The Apex Legends Season 2 installation. My screen started flickering, and I couldn't play, so I turned it off. Next day the problem persisted and after couple of minutes TV lost signal completely with my console. I keep trying evrything.

If it's the update case how can I wipe off my Xbox without video signal?

Hello Cloud,

Thanks for coming to the forums. We understand you getting a blank screen when powering on the console. There is a

troubleshoot guide for black screen to hopefully get you back up and running. Try it out and let us know.

Thanks,

Brad