I just purchased MSFS2024, my card had been charged but the game doesn't show up in my XBox...

Discus and support I just purchased MSFS2024, my card had been charged but the game doesn't show up in my XBox... in XBoX Games and Apps to solve the problem; Just paid for the Deluxe version of MSFS2024, my CC has been charged and on the site it showed that i own the game. However, when i go in the XBOX App... Discussion in 'XBoX Games and Apps' started by Michael 112, Jun 8, 2025.

  1. Michael 112
    Michael 112 Guest

    I just purchased MSFS2024, my card had been charged but the game doesn't show up in my XBox...


    Just paid for the Deluxe version of MSFS2024, my CC has been charged and on the site it showed that i own the game.

    However, when i go in the XBOX App the game doesn't show up in the library...

    What is going on here?

    :)
     
    Michael 112, Jun 8, 2025
    #1
  2. Tadeu dailson Win User

    I just purchased MSFS2024, my card had been charged but the game doesn't show up in my XBox app...???

    Hi, my name is Tadeu, I'm an independent consultant and a Microsoft Xbox user just like you.

    I'm here to help.

    I hope everything is going well and thank you for reaching out.

    This support is intended to answer questions about the use and configuration of devices.

    I'm sorry you're experiencing this issue with your game library and Xbox app.

    It's possible that the purchase hasn't fully synced to your Xbox account yet, or there may be a temporary issue with Microsoft's servers.

    1. Account sync issues:

    Wait for it to sync.

    Sometimes it takes a while for purchases to fully process and sync to your Xbox account.

    Wait for the purchase to settle and see if it appears in your library.

    Check your account login.

    Make sure you're signed in to the correct Xbox account and the same Microsoft account you used to make the purchase.

    2. Microsoft Store/Xbox app issues.

    Restart the app. Try restarting the Microsoft Store app and the Xbox app.

    Check for updates: Make sure the Xbox app and Microsoft Store are up to date.

    Clear the app cache: In some cases, clearing the app cache can fix the issue.

    Please note that this is a public forum only. I will respond as soon as possible, and apologize in advance for any delay in response. I am simply a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

    Best regards.
  3. smashbox41 Win User

    My xbox one thinks I don't have xbox live gold half the time.

    You went online to account.xbox.com and tried it? Mine would not let me purchase on my xbox, it would tell me I already had it. When I went to the website, it even showed that my card had been charged, but it had not actually charged it.

    I'm not sure what else to try if that doesn't fix it, I was hoping I had solved it... Good luck
  4. QU33N BEEZzY Win User

    Didn't receive Zen

    I had the same thing happen accept what really P%$%% me off is microsoft isn't showing I purchased it even though I was charged for it. It shows up on my card statement and the amount and date but doesn't show up on microsofts end. Not showing up on Neverwinters
    end either. I will never purchase anything for this game again. Thank god it was a small amount. Hope everyone else gets their money back or at least the zen.
  5. Davidm 16 Win User

    Charged for item during Marketplace error and being asked to pay again

    It doesn't show up in my history and in the marketplace it doesn't have the green tick to show that I have bought it but as I said in my original post I had been charged and was sent a receipt.
  6. Sydney2008 Win User

    Ongoing fraudulent Microsoft XBox charges on my VISA credit card

    For the first replacement card, I had just received it, hadn't activated it, looked up my credit card account oonline and saw that new XBox charges were made on the yet unactivated card!

    The XBox charges have been the only fraudulent charges. No other vendor.
Thema:

I just purchased MSFS2024, my card had been charged but the game doesn't show up in my XBox...

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