I just purchased MSFS2024, my card had been charged but the game doesn't show up in my XBox...

Hi, my name is Tadeu, I'm an independent consultant and a Microsoft Xbox user just like you.

I'm here to help.

I hope everything is going well and thank you for reaching out.

This support is intended to answer questions about the use and configuration of devices.

I'm sorry you're experiencing this issue with your game library and Xbox app.

It's possible that the purchase hasn't fully synced to your Xbox account yet, or there may be a temporary issue with Microsoft's servers.

1. Account sync issues:

Wait for it to sync.

Sometimes it takes a while for purchases to fully process and sync to your Xbox account.

Wait for the purchase to settle and see if it appears in your library.

Check your account login.

Make sure you're signed in to the correct Xbox account and the same Microsoft account you used to make the purchase.

2. Microsoft Store/Xbox app issues.

Restart the app. Try restarting the Microsoft Store app and the Xbox app.

Check for updates: Make sure the Xbox app and Microsoft Store are up to date.

Clear the app cache: In some cases, clearing the app cache can fix the issue.

Please note that this is a public forum only. I will respond as soon as possible, and apologize in advance for any delay in response. I am simply a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Best regards.

You went online to account.xbox.com and tried it? Mine would not let me purchase on my xbox, it would tell me I already had it. When I went to the website, it even showed that my card had been charged, but it had not actually charged it.

I'm not sure what else to try if that doesn't fix it, I was hoping I had solved it... Good luck

I had the same thing happen accept what really P%$%% me off is microsoft isn't showing I purchased it even though I was charged for it. It shows up on my card statement and the amount and date but doesn't show up on microsofts end. Not showing up on Neverwinters
end either. I will never purchase anything for this game again. Thank god it was a small amount. Hope everyone else gets their money back or at least the zen.

It doesn't show up in my history and in the marketplace it doesn't have the green tick to show that I have bought it but as I said in my original post I had been charged and was sent a receipt.

For the first replacement card, I had just received it, hadn't activated it, looked up my credit card account oonline and saw that new XBox charges were made on the yet unactivated card!

The XBox charges have been the only fraudulent charges. No other vendor.