I just got game pass today for cloud gaming and the play icon won't work I use android

Hi Nick!

From which country are you currently located?

Please also confirm if you have an active Game Pass Ultimate subscription not only Game Pass via https://account.microsoft.com/services.

May I also know your Android device make/model? Be sure to use the Xbox Game Pass app or try it on Google Chrome browser or Microsoft Edge via xbox.com/play

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Bobtheman9o, try to follow the topics below, also check the compatible devices and android version.

One of the things that can influence the accessibility of the command is the Android version and accessibility settings.

"While cloud gaming as part of Xbox Game Pass Ultimate may work on devices running modified, alternate, or emulated versions of Android OS, those systems are still being evaluated and players may see an unexpected or degraded play experience."

https://www.xbox.com/en-US/xbox-game-pass/cloud...

How to use cloud gaming

https://support.xbox.com/en-us/help/games-apps/...

Supported browsers for cloud gaming on the web

https://support.xbox.com/en-US/help/games-apps/...

Thank you, I just want to point that the only way to play Xbox games on Android devices is via cloud gaming, which is a feature included with a Game Pass Ultimate subscription.

At the moment cloud gaming is not a feature available in Costa Rica

https://www.xbox.com/regions

Hello Shadow,

Let me help you with your concern today. Please note that this is a public forum, I will be responding to you in short period of time and I apologize for a delay in response. As I am merely a user trying to provide insight and information that may be helpful.

Can you confirm, are you on Xbox console or PC?

If PC, Game Pass Standard won't work there. You will need Game Pass PC or Game Pass Ultimate.

For console, try to make sure that you are not running the cloud version of SoT. Check if the game has a cloud icon on it. You will have to run the installed game.

Can you check if you can run other Game Pass games?

I will be awaiting your response.

Regards,

Belle

In the Game Pass android app, cloud games are listed as "install to" with no option to play. This all started on my new phone.