I just got game pass today for cloud gaming and the play icon won't work I use android

Hi Nick!

From which country are you currently located?

Please also confirm if you have an active Game Pass Ultimate subscription not only Game Pass via https://account.microsoft.com/services.

May I also know your Android device make/model? Be sure to use the Xbox Game Pass app or try it on Google Chrome browser or Microsoft Edge via xbox.com/play

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Bobtheman9o, try to follow the topics below, also check the compatible devices and android version.

One of the things that can influence the accessibility of the command is the Android version and accessibility settings.

"While cloud gaming as part of Xbox Game Pass Ultimate may work on devices running modified, alternate, or emulated versions of Android OS, those systems are still being evaluated and players may see an unexpected or degraded play experience."

https://www.xbox.com/en-US/xbox-game-pass/cloud...

How to use cloud gaming

https://support.xbox.com/en-us/help/games-apps/...

Supported browsers for cloud gaming on the web

https://support.xbox.com/en-US/help/games-apps/...

Thank you, I just want to point that the only way to play Xbox games on Android devices is via cloud gaming, which is a feature included with a Game Pass Ultimate subscription.

At the moment cloud gaming is not a feature available in Costa Rica

https://www.xbox.com/regions

In the Game Pass android app, cloud games are listed as "install to" with no option to play. This all started on my new phone.

Hi Shon, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Are you using an Android device?

Please, try clearing the App Cache data.

Go to Settings > Apps, select the Xbox Game Pass app, then select Storage > Clear Data, then > Clear cache.

More information: https://support.xbox.com/help/games-apps/cloud-gaming/troubleshoot-cloud-gaming-android