i just got black ops cold war and im already banned from the servers

Hi there! This is Ronnie, an independent adviser.

Nice to meet you and I hope you are having a great day!

I understand you need help on your game.

Just a heads up, Xbox will not see the information as to why you got banned from the game itself. That is a ban coming from Activision and if you want to know the reason for this, I suggest to reach out to them about it.

You can review this link for more information:

https://support.xbox.com/en-US/help/family-onli...

In most cases, game developers have game-specific safety systems that are in place to enforce their own gaming community policies independent from Xbox. Since every game is different, the method by which you’re notified of a game-related suspension varies by developer.

Game-specific suspensions fall outside the scope of Xbox. We recommend contacting the developer or publisher for more info.

Hope that helps!

Hi!

Maybe you have the Xbox One version of COD Cold War and you see that message because the Xbox One version cannot be upgraded to Xbox Series X. You can find more informations about COD Cold War editions here:

Call of Duty: Black Ops Cold War Editions FAQ

Regards

my ban has already been lifted, it was only 24 hours. i can talk in party chat and message again its just cold war still think im banned

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Sine this is a physical disc game, simply search the content packs directly on Microsoft Store. Here you go:

Call of Duty: Black Ops Cold War - Content Pack 1

Call of Duty: Black Ops Cold War - Content Pack 2

Call of Duty: Black Ops Cold War - Content Pack 3

Call of Duty: Black Ops Cold War - Content Pack 4

Hi,

What version of the game do you own and how are you trying to upgrade it?

My understanding is that you need to purchase the upgrade directly via the store on the Series X.

Call of Duty: Black Ops Cold War Editions FAQ