I Just changed my pc's hardware, and i tried to launch Forza Horizon 5 and it wont open

Discus and support I Just changed my pc's hardware, and i tried to launch Forza Horizon 5 and it wont open in XBoX Games and Apps to solve the problem; it gives me a prompt saying " the device id of the client licensing platform license does not match the device id in the associated device license" (i... Discussion in 'XBoX Games and Apps' started by TeoCart, Jul 17, 2022.

  1. TeoCart
    TeoCart Guest

    I Just changed my pc's hardware, and i tried to launch Forza Horizon 5 and it wont open


    it gives me a prompt saying "
    the device id of the client licensing platform license does not match the device id in the associated device license" (i translated it with google translate because im italian)

    What should i do?

    :)
     
    TeoCart, Jul 17, 2022
    #1
  2. JosefLBohorquez Win User

    I Just changed my pc's hardware, and i tried to launch Forza Horizon 5 and it wont open

    Amazing!
    I'm glad to hear that everything's working as usual now

    Take care and happy gaming my friend!
  3. JosefLBohorquez Win User

    I Just changed my pc's hardware, and i tried to launch Forza Horizon 5 and it wont open

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Teocart

    Is this happening on windows 10 or 11?
    Only with Forza Horizon 5?
    And, please tell me briefly which troubleshooting steps you have done so far to fix this?

    In the meantime try this :

    Open Settings, click Update and Security and then Windows Update;

    Click Check for Updates;

    Click the Download and Install Now option, if available (Install optional updates as well)

    Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too.

    Now, sign out from your account on both Xbox app and Microsoft Store and do this:

    Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

    After that, click repair and then reset

    Then do the same for the Xbox app and Forza Horizon 5 app:

    Go to windows settings > apps > search for Xbox app / Forza Horizon 5 app > click on it and select advanced options.

    After that, click repair and then reset

    Finally do this:

    Step 1: Open the Run window by pressing Windows + R key.

    Step 2: Input WSReset.exe in the Run window and click OK.

    Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

    Sign in again on both Microsoft store and Xbox app with your account and give it a new try
  4. TeoCart Win User

    I Just changed my pc's hardware, and i tried to launch Forza Horizon 5 and it wont open

    Thank you so much, it fixed my problem!

    Hope you have a nice day!

    Teo.
  5. Sodangidni Win User

    how to fix crash on startup splash screen for forza hotizon 5

    Hello, EddieWoods1. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

    I'm sorry to hear that you're not able to play Forza Horizon 5 because the game crashes unexpectedly.

    Not only that, but I would like to ask:

    — Do you see a crash error message, which one?
    — What are your hardware specifications?
    — Are more games affected, or is just Forza Horizon 5?

    Besides that, Forza support has an article about the game crashing or not launching on PC, with some potential fixes.
    Could I know if you tried every potential solution described in the article?

    https://support.forzamotorsport.net...My-Game-is-Not-Launching-or-is-Crashing-on-PC

    I'll look forward to hearing from you.

    Regards,

    Arturo.
  6. XER0_Gamez Win User

    Forza Horizon 5 is not able to download to an external drive.

    All of my Microsoft and Xbox games are downloaded on my external drive including the previous Horizon, which is Forza Horizon 4. I changed where new apps are stored when downloaded from the Microsoft store to my external drive but it still wont download Forza Horizon 5 to my external drive. On the Xbox app it wont show my external drive as an option to download to. I am able to download any game from the Microsoft store and Xbox app to my external drive except Forza Horizon 5.
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I Just changed my pc's hardware, and i tried to launch Forza Horizon 5 and it wont open

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