I just bought the game pass and it still won’t let me play

Hey Ricardo, it’s just one game (rainbow six siege) that won’t let me play, all my other games I can play, online as well which means my gold still works and my buddy who bought the one game(rainbow six) he can still play it on his console. But since I bought the game pass it the Xbox thinks I don’t have rainbow six and I’ve been playing it for 2-3 years, now after game pass running out it won’t let me play

Hi Karlee! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox game pass subscription. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

If I may ask, may I know which platform are you using your Xbox game pass, is it on Windows PC or Xbox console?

Kindly try to confirm if the subscription is active on your account on the web browser by signing your account on account.microsoft.com > services and subscription.

If you have confirmed that the subscription is active, try to sign out and sign into your platform then check if you will be able to access the game pass library.

Note: If you're using Windows PC Xbox app, your subscription must be Xbox game pass for PC or Xbox game pass ultimate.

If you're using an Xbox console, your subscription must be Xbox game pass for console or Xbox game pass ultimate.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I have followed those instructions and it still won’t let me access the campaign it just says that I haven’t bought it but I’m playing on the disc version so I have?

Yes but evrytime I go to do it it shows the balance is still there and won’t let me subscribe to game pass

I have Game Pass code but my Forza horizon 5 won’t let me play it only through regular game pass for some reason