I just bought the game (FH5), and I cannot play it. It won't let me go past the start...

Thank you for your patience while working with the bot. My name is Tadeu and I am a Microsoft Xbox expert and user like you.

I hope everything is going well and thank you for reaching out.

As a freelancer, I am here to help and answer your questions.

This support is intended to answer questions about the use and configuration of the devices.

Could you provide me with more details?

Hello Roswell, I hope you are well.

Please try these steps

To resolve the issue of linking your Microsoft account in Forza Horizon 5, first try signing in to your Microsoft account on the Xbox app. If that doesn't work, try uninstalling and reinstalling the game or, on your PC, deleting the folder with your account data.

Steps to try to resolve the issue:

Sign in to your Microsoft account on the Xbox app:

If you are playing on PC, open the Xbox app and make sure you are signed in to your Microsoft account.

If you are playing on Xbox, make sure the correct account is signed in on your console.

Try restarting the game and/or console/PC: A simple restart can resolve temporary issues.

Uninstall and reinstall the game:

Uninstall Forza Horizon 5 from your console or PC.

Reinstall the game.

Hi Ash!

Sorry to hear about the issue. Let's confirm from your account order history on https://account.microsoft.com/billing/orders/ if the game pre-order was completed. To make sure that you check the right account, visit https://account.xbox.com/Profile if it shows your correct Xbox account or gamertag.

Make sure you are signed onto the account that redeemed the code.

Go to Accounts and check your purchase history to confirm you redeemed it on the correct account.

I bought and downloaded the game it worked just fine intell today and now it won't let me play it.