I just bought a xbox one (disc-free) and I cannot play the additional bought games

have you tried a Power Cycle ? this will usually sort things out.

You could also try signing out and back in to your profile.

if after this you are still experiencing trouble please dont hesitate to let us know.

Hi NickHayette,

If you're having trouble accessing the games you purchased with your Xbox I would reach out to Xbox support by clicking here: https://beta.support.xbox.com/.

They should be able to address the issue with you. Hope that helps!!

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to launch some games you recently redeemed onto your account via pre-paid codes.

Are you signed into the account that you redeemed these codes under?

Do these codes show up on your
Order history?

Do you see any of these games in your
Ready to install section of your Games and apps? You can follow these simple steps to find this section:

1. Press the Xbox button on your controller.
2. Select Games and apps under the Home tab, and select See all.
3. Select Full library.
4. Select All owned games.
5. Choose the games you wish to install and attempt to install them once more.

If you can provide us with this additional info, we should be able to provide the troubleshooting techniques required to assist you in resolving this.

Yes i have xbox live gold... I can play the games that i downloaded for free... But the 2 games that i have on cd i cannot play... When i bought my xbox one it cames with 14 days of free xbox live and i played those 2 games perfectly, then i bought xbox
live gold and i have this problem since

If you bought a disc copy of the game, then you should be able to play it on your Xbox One console, as it is region free.