I just bought a Xbox one controller and it came with a $25 gift card but I didn't get it

You would need to contact customer support for microsoftstore.com since that is through them.

Hey Microsoft,

I bought a few weeks ago a 25 euro card Xbox gift card from Xboxlivekaarten.nl

and they send me a code.

But the code didn't work and i send a message to them twice.

They said that al cards came from Microsoft Xbox and that i needed to explain my situation to you guys.

They said that i could get the 25 that i bought on my Account.

I paid for it and it didn't work.

Can you guys check it out if my card glitched out of was just ussed?

Yours faithfully,

Hasib

I just now bought a gift card an redeem it on my xboxone x console an it was for 25 this the second time an pass four day i bought a gift card for 25 an get only 15 added to my account why an if that the case can i get my 20 back for the two 25 gift i
bought an put on here to get rip off ten dollars for bought cards after loading them on my xboxone accout i didnt this the three day ago thinking it was a error on my behalf if it's not I am about to get tires I just would like to know what can I do about
my $20 I lost my to gift card

The refund was accepted, but, I didn't get my Xbox gift card code back, I was wondering If I am able to get my 25 pounds gift card code back.

-Thank You-

I bought two gift cards from the store at the same time. One worked the other didn't. My proof of purchase shows I bought two gift cards. The manager said once the cards leave the store its no longer their responsibility. If a code dosen't work thats
the company who owns the cards problem. I tried to explain for ten minutes or so how the code did work just that the card needed to be rescaned. Xbox support is friendly and easier to talk to. They don't tell you basically you just lost $25 to your face.
And yes that was an actual response from the store when I went back in person.