I just bought a game and it says completed in the billing ive restarted and signed out...

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello Luci,

Thank you for posting in Microsoft Community.

We understand that you're trying to access your game when you are seeing the error code: 0x803F8001. This usually indicates that there is an issue with the licensing of the game.



About the error code, you may read the details about it on here: Error 0x803F8001 occurs when you launch an Xbox game or app | Xbox Support

To resolve this issue, please try the following steps:



1. Make sure that you are signed into the Microsoft Store with the account that you used to purchase the game.

2. Check if there are any pending updates for the game and install them.

3. Please try power cycle:

• Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds.
  
• The console will turn off.
  

4. If the issue persists, try uninstalling and reinstalling the game.

5. If you purchased other games, please try to install if you are having same issue with other games.

Let us know how it went.

Sincerely,



Microsoft Community Moderator

I do have both i am on pc and i could play it before now i just suddenly cant

Hello Luci,

Based on your reply to HomegrownSilky, you use to play this game before, and you are using PC.

1. Make sure you know your account credentials. You may sign in through this link: Microsoft account | Home.
   
2. To check account's order history ti see the gae title,
   
3. If you can, please select security tab on the page to secure your account.
   
4. Try launching Microsoft Store and sign out the account.
   
5. On Xbox app too, sign out your account.
   
6. Update your PC and restart.
   
7. Launch Microsoft Store and sign in with the account that previously purchased ARK: Survival Ascended.
   
8. Launch Xbox app and sign in with our account
   

To further isolate your issue, you may install other games to see, if you can try installing these two games from Microsoft Store.

Microsoft Sudoku

Microsoft Solitaire Collection

Let us know how it went.

Regards,

Just to be sure, where are you trying to play it? It looks like it is only available for PC and the Series consoles. It also needs an Xbox subscription (Core or Ultimate). I assume you have a subscription as well?