I installed R6S (Rainbow 6 Siege) for free on Xbox and now it’s saying I have to buy it.

Hello, My name is David. I am an independent advisor, happy to help you today.

There are a few steps you can try to resolve this issue:

Verify your account and ownership: Double-check that you are using the correct account that originally downloaded the game for free. Make sure you are signed in with the same account that claimed the free offer or downloaded it during a promotional period.

Check your subscriptions: If you obtained the game through a subscription service, such as Xbox Game Pass or Games with Gold, ensure that your subscription is active and in good standing. Sometimes, if there is an issue with your subscription, it can lead to the game no longer being accessible.

Restart your Xbox: Try performing a full restart of your Xbox console. Sometimes, a simple reboot can resolve temporary glitches and restore access to the game.

Clear Xbox cache: Clearing the cache on your Xbox can also help resolve certain issues. To clear the cache, follow these steps:

Press and hold the Xbox button on the front of the console for about 10 seconds until it shuts down.
Unplug the power cord from the back of the console.
Wait for at least 10 seconds.
Plug the power cord back in and turn on the console.
Check your purchase history: Visit your Xbox account's purchase history to confirm that the game is still associated with your account.

I hope this helps.

Best regards.

Hey there Raquel,

Sorry to hear you have been experiencing these issues with Rainbow Six.

There is some helpful Troubleshooting provided in regards to this error code directly on the Ubisoft Support page. Go ahead and follow the links below for information on the error code that you are seeing and on the available troubleshooting steps provided

• I receive an error code 6-0x00001000 while playing Rainbow Six: Siege, what should I do?
• Connectivity issues in Rainbow 6 Siege

Go ahead and give that a try and let us know if this has helped.

Hi, my name is , I'm a member of the Xbox community like you. I understand your problem, don't worry I'm here to help you.

R6 Credits purchased through Microsoft are transferable across platforms. However, you will need to log in to your account using Xbox in order for them to be credited, as stated on the Ubisoft website.

"Please note that in order for your R6 Credits to be available cross-platform, you will first need to launch the game on the same platform you used to purchase the R6 Credits"

https://www.ubisoft.com/en-us/help/rainbow-six-...

I appreciate your patience, if you have more questions feel free to ask.

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Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi,

Rainbow six siege 6 was part of the free to play week from today you cant play the game anymore unlesss you buy the game from the store

Hey- my xbox came with rainbow 6 siege but it was a code, and when I uninstalled it (needed space) it just disappeared and in the store it says I need to purchase it- how can I get it back without buying the game pack?