I installed new computer, where are my downloaded microsoft jigsaw collections

Discus and support I installed new computer, where are my downloaded microsoft jigsaw collections in XBoX Games and Apps to solve the problem; I installed a new computer but the xbox account does not display the jigsaw collections downloaded. On my new computer, I downloaded 2 collections but... Discussion in 'XBoX Games and Apps' started by jimboeagle, Dec 10, 2016.

  1. jimboeagle
    jimboeagle Guest

    I installed new computer, where are my downloaded microsoft jigsaw collections


    I installed a new computer but the xbox account does not display the jigsaw collections downloaded. On my new computer, I downloaded 2 collections but they do not appear in my collections either

    :)
     
    jimboeagle, Dec 10, 2016
    #1
  2. SlowedMarrow524
    SlowedMarrow524 Guest
    How do I move Microsoft Jigsaw collections to a new computer?

    Over time I have downloaded 37 Classic Jigsaw collections on an old computer that was upgraded to Windows 10 in the past year. Bought a new computer and migrated files & software. On the new computer, I expected the collections to be there, or at least available
    for download, when I logged in to my Xbox (Microsoft) account. This wasn't the case.

    How do I move or download my collections (some of which are not longer available) to the new system?
     
    SlowedMarrow524, Dec 10, 2016
    #2
  3. TealUrchin84767
    TealUrchin84767 Guest
    Jigsaw download and Daily Challenge problems

    Daily challenges and new purchased collections would not download. This worked for me. . Uninstall Microsoft Jigsaw. . Restart Computer. . Reinstall Microsoft jigsaw from the App Store. Everything now works OK. All collections purchased
    using gold bars were still available and downloaded fine. The daily challenges took a while but they now work ok also.
     
    TealUrchin84767, Dec 10, 2016
    #3
  4. Pieyow Win User

    Microsoft Jigsaw Puzzle

    Computer under 10 months old.

    I spent three hours between chat and XBOX help. They suggest you uninstall and reinstall the game.

    I did that. Rebooting between uninstall and install. It did not work. Now, all my puzzles are gone.

    Then I uninstall Microsoft Jigsaw, Microsoft Solitaire Collection, and Minecraft for Windows 10 (nephews' game) and Rebooted between the uninstalls and installs.

    Still did not work.

    So they have a serious problem and do not want to admit to it.

    Signed

    Electrical Engineer
    Uninstalling wipes out all the Jigsaw downloaded collections. They will need to be downloaded again from the "Classic Jigsaw" from the "Downloadable Collections" screen from inside the game. If you still cannot download them (shows an error) the likely causes
    are: 1) Antivirus or firewall software that's blocking the download. 2) Problems with internet connectivity. 3) Not enough free space on the machine. 4) The OS is missing needed updates.

    I would be more than happy to assist with this if you can provide me more details on what sort of error your seeing and provide me information on your computer.
  5. aquah2o-[xboxvenue] Win User

    New collection purchase not showing

    this is where my issue started . i purchased the Iceland collection and when wanted to download my jigsaw crashes to desktop.

    now i can download any of my collectables and i cant play daily quests
  6. Bill Berg Win User

    Microsoft Jigsaw

    I have unistalled / installed / reset - everything I can think of. I installed Solitaire Collection and they connect to serve and work fine. I then launched Jigsaw from Collection, and the same problem exists, The app will freeze when it syncs to the server.
    I cannot get Jigsaw to work with the network connected. I'm out of puzzels and need to connect so I can download new ones.

    Thanks
  7. Keymac Win User

    Microsoft Jigsaw downloads

    I was unable to resolve the sign-in issues despite numerous attempts. However, upon installation of Build 10030 my Solitaire signed in without issue. Microsoft Jigsaw also signed in correctly but the 2 newly purchased collections were not available for download,
    although all the other of my previous collections downloaded without incident... any suggestions?
  8. Mistress Sara Win User

    Microsoft Jigsaw

    Hi there,

    Once you launch the Microsoft Jigsaw game, got to Classic Jigsaw and you will see your collections, ones that can be downloaded, or where you can create your own from photos.
Thema:

I installed new computer, where are my downloaded microsoft jigsaw collections

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