I imported a custom Minecraft skin into mobile on my Microsoft account and it won’t show up...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Martin

Sorry to say but skins imported on mobile phones aren’t uploaded to the cloud. This means that you can only use this skin in your phone :c

I don’t have the answer, only the developer knows that.
You can try asking this to the developer , in this case Mojang to see if they have a reason

I went on minecraft's official page, and you CANNOT add ANY custom skins on Xbox, you can ONLY add custom skins on Bedrock for pc, mobile, and Chromebook

Hey sorry to bother you but I just recently lost my orange creeper cape on Minecraft and I was wondering on why that occurred and it won’t show up in my cape selection slot . I was wondering if you could help me get it back I have had it on a skin and it just won’t show up and equip it so please reach out to my Xbox acount kcgraham **** soon as you can and help me figure out why it won’t show up.

Sincerely, kcgraham

hi

Hello,

This may be a synchronization issue. In the case it is, my game usually synchronizes every time I save a world so loading in an out of a world may let you see the owned skin pack. If this doesn't solve the issue, it may be an issue with minecraft not reading
purchases previously made on the account. If that's the case you'll probably need to visit support.xbox.com/contact-us and talk to a member of the support team. Hope this helps.