I having trouble with a xbox gift card with the error "code not found" anyone know what I...

Hello pepawsnider,

Thanks for posting on the Xbox forums. We need a little more information. What is the error message or error code that appears when you attempt to redeem the prepaid code? Are you redeeming the prepaid code on an Xbox One or Xbox 360? We have a support
article that
lists some error messages for gift cards and codes and provides solutions. Be sure to let us know the results
pepawsnider!

1 I don't think i have an exact error code XB4rklzXHkeAH7cz.212.1.24 was what was also on the error details. 2 debit visa Gift Card. 3 not yet. 4 directly for the Xbox and microsoft store.

Hello FaZe,

Thank you for posting on the Xbox forums. This error message may indicate that the gift card is not active. Each gift card must be scanned out of the retailer's system correctly in order to become active. The article entitled, "Troubleshoot
redeem gift card and code issues" contains more information about gift card errors. Another great option is to reach out to the
Xbox support team. The support team will investigate the gift card and provide more options. Be sure to let us know the results!

Hello SerenityCottman,

Thanks for posting on the Xbox forums. We need a little more information to make sure we provide the correct solution. Are you attempting to redeem a prepaid code on the Xbox One, Xbox 360, a Windows 10 computer or a mobile device? What is the error
message or error code that appears when you try to enter the prepaid code? Which troubleshooting have you attempted thus far? We have a support article that provides

solutions for gift card and code issues. Be sure to let us know the results
SerenityCottman!

Hello janainaCarla1,

Thank you for your post. I understand you are experiencing an issue with your Xbox Gift Card/code producing an error. To troubleshoot this, please check out this article:

Troubleshoot redeeming Xbox gift codes/cards.

I hope this helps.