I haven't redeemed it but it said I had.

Discus and support I haven't redeemed it but it said I had. in XBoX Sales and Promo to solve the problem; Hi, Xbox sent me a 75% off an any game, I was pretty happy about getting it, I went to use it today but it said I redeemed it. It wasn't passed the due... Discussion in 'XBoX Sales and Promo' started by Eve:D, Dec 18, 2018.

  1. Eve:D
    Eve:D Guest

    I haven't redeemed it but it said I had.


    Hi, Xbox sent me a 75% off an any game, I was pretty happy about getting it, I went to use it today but it said I redeemed it. It wasn't passed the due date so I'm unsure what to do.

    [Mod Removed - Personal Information in image]

    :)
     
    Eve:D, Dec 18, 2018
    #1
  2. XBF Amber M Win User

    I haven't redeemed it but it said I had.

    Hi Eve!

    Thanks for reaching out to us in the forums for this issue. Based on the message you received, you were granted a $5 Xbox gift card to use in your account and it had to be redeemed by 1/31/2019 and used/consumed within 90 days of redemption. The message
    also stated that if you wished to use that $5 in the Minecraft in-game Marketplace (including deals up to 75% off), that the additional discounts would be available for a limited time, ending on 11/26/2018.

    This being said, if you redeemed the code, then you should have $5 of Microsoft account credit at your disposal until 90 days after the date of redemption. If you'd like to see when you redeemed the code & see how long you have access to those funds, you
    may do so by
    logging into your Microsoft account and checking your Order History
    . You may also view it on your Xbox directly as well by doing the following:

    1. To view your purchases, press the Xbox button
      to open the guide.
    2. Go to Settings > Xbox Assist > Help.
    3. Select Purchases & downloads > Purchases >
      How to get purchase history
      .
    4. Select Order history to view your purchases.

    I hope that this helps you out!
  3. XBF Jeremy Z Win User

    I haven't redeemed it but it said I had.

    Hiya Eve,

    Thank you for letting us know that the "Deal" issue has been fixed (Since you marked the response as answered). We'll be locking the thread as the issue has been resolved.
    If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

    Happy gaming.
  4. JhonSnow777 Win User

    I redeemed a 40$ Xbox gift card it said it redeemed so I went to buy a game and I said I had no money so I went to redeem it again and I said it had been redeemed I just got robbed of 40$ help.

    Hello, maybe this article can help you:

    https://support.xbox.com/en-US/billing/prepaid-codes/redeem-prepaid-codes

    Let us know!
  5. NIP RUBB3R Win User

    I redeemed a 40$ Xbox gift card it said it redeemed so I went to buy a game and I said I had no money so I went to redeem it again and I said it had been redeemed I just got robbed of 40$ help.

    Good new! I just checked there mustve been a delay with the money i now have it:) thanks for the help tho!
  6. NIP RUBB3R Win User

    I redeemed a 40$ Xbox gift card it said it redeemed so I went to buy a game and I said I had no money so I went to redeem it again and I said it had been redeemed I just got robbed of 40$ help.

    The card worked it just didnt put the money on my account i clicked confirm and it said succes but when i went to buy a game it didnt let me and said i had no money
Thema:

I haven't redeemed it but it said I had.

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