I haven't received the shipping label to return an item in warranty

James Wingate · Jun 18, 2024

I have completed an order to return a faulty controller and have been waiting 3 days to get the email with the return label to send it back to you,. It is not in my spam/junk folder it is not on my account where I can see the return order and the status is you're waiting to receive it. I followed the guide on where to find it on my account when I log on but the option to print it is not where the guide says it is supposed to be.

I have tried calling and spending ages going round in circles got told I'd get a call back straight away from the relevant department even though she could see my order she couldn't see or tell me where the return label was. Got the call back half an hour later tried telling them and the line went dead with no further attempt to call me back.

I have tried the feedback/help options but get no where getting a decent response and virtually impossible to speak to anyone or get a decent answer on where to find this label to print off to return this faulty item.

You need better ways of helping your clients as this has taken far too much of my time to still not get an answer.

:)

Darhyl Amizola

Hi James! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your missing Shipping label and your contact with Xbox phone support.

Just a gentle reminder that we are only Xbox gamers here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

Based on your description, the only way to fix this is to contact Microsoft Xbox Support as they have the tools and resources to properly escalate this to their hardware department in order to resend the shipping label directly to your email address.

I understand you are having problems with Xbox phone support. I highly recommend you reach out to them via Xbox Live Chat Support for better communication. You may follow these steps according to Xbox Ambassador, CosmicCraze: https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Francia J.

Sorry for that, Kane. Were you able to check the order here:

https://account.microsoft.com/devices.

Kane .1

I haven't received anything after 10 days.

In my account there is nothing either.

The_Last_DJ

Hello Sonia_640! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you have not received the shipping label yet. The best next step is to contact Support who should be able to get that resolved for you.

https://support.xbox.com/contact-us

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

It may take 24-48 hours for you to receive your shipping label, Kane. Please check your spam/junk mail from time to time.

Also, you can get a copy by signing in to https://account.microsoft.com/devices and then clicking on your service order.

As additional help, I got you this link: https://support.xbox.com/en-US/help/hardware-ne...

I haven't received the shipping label to return an item in warranty