I haven't received my Groove Music "4 Months Free" token

Discus and support I haven't received my Groove Music "4 Months Free" token in XBoX Sales and Promo to solve the problem; I signed up for the promotion here: https://www.microsoft.com/en-us/groove/plusthree.aspx?ocid=groovewebstore_countdown_US&crm=groove I signed up on... Discussion in 'XBoX Sales and Promo' started by scottieblakk, Jan 25, 2017.

  1. scottieblakk
    scottieblakk Guest

    I haven't received my Groove Music "4 Months Free" token


    I signed up for the promotion here:

    https://www.microsoft.com/en-us/groove/plusthree.aspx?ocid=groovewebstore_countdown_US&crm=groove

    I signed up on December 16th, 2016. At the time, the webpage linked above had the same promotion, except the end date was on January 9th, 2017. The deal is supposed to be a one month trial of Groove Music and then you receive a 3 month free token code via
    email within a month. I did not receive the token, and Microsoft attempted to bill my credit card upon the end of the first month.

    Things I have done so far: I have repeatedly checked my email and spam folders - the email hasn't come. I logged into my Microsoft account and verified that the email they have on record is correct. I searched the support forums for this issue - I found
    one post from August of 2016, and there was no solution given. I clicked through the contact us area of Groove Music page and chose to use the online chat support. After an hour of speaking with two different techs, they ultimately sent me here to post my
    problem. I have never had Groove Music, or its predecessors (The tech checked my account and confirmed this).

    I would like to know how to get my token so I can continue using the service. I appreciate any kind of help you can offer,

    Scott

    :)
     
    scottieblakk, Jan 25, 2017
    #1
  2. CracklyCashew11
    CracklyCashew11 Guest
    CracklyCashew11, Jan 25, 2017
    #2
  3. Groandalf
    Groandalf Guest
    Groove music 4 months free - is it a con?

    signed up to groove music sub on the back of a "first 4 months free" deal. I haven't had a token for the next 3 months yet.
     
    Groandalf, Jan 25, 2017
    #3
  4. BarrelSeeker374
    BarrelSeeker374 Guest

    I haven't received my Groove Music "4 Months Free" token

    I just recently ran into the same issue. I still have yet to receive my token. And also like the guy above me I called spent like 3 hours on the phone when on the online chat transferred through like at least 15 people nothing was resolved and all they could
    do was send me to this site which there is no help on this site
     
    BarrelSeeker374, Jan 25, 2017
    #4
  5. Mister Maka
    Mister Maka Guest
    Hey all!

    When both of you get a chance, please check your Xbox Live messages for communication. If you have any other questions please create a new thread and let us know I haven't received my Groove Music "4 Months Free" token :)
     
    Mister Maka, Nov 3, 2018
    #5
  6. jamesmcca Win User

    Haven't received my 3 free months Groove Music code

    same here i signed up to groove music and haven't received my 3 months free
  7. BarrelSeeker374 Win User

    I haven't received my Groove Music "4 Months Free" token

    I just recently ran into the same issue. I still have yet to receive my token. And also like the guy above me I called spent like 3 hours on the phone when on the online chat transferred through like at least 15 people nothing was resolved and all they could
    do was send me to this site which there is no help on this site
  8. Mister Maka Win User

    I haven't received my Groove Music "4 Months Free" token

    Hey all!

    When both of you get a chance, please check your Xbox Live messages for communication. If you have any other questions please create a new thread and let us know :)
  9. Steph_Corner Win User

    I have not yet received my Groove Music 3 month free token

    The music groove promotion was only available for first time user here is a link to check to see if it is the same promotion that you had.

    *Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
    trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
    via email or Xbox message center
    https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove
  10. Steph_Corner Win User

    What's up with the 3 month Groove pass?

    Hi SE7ENTH GU3ST , the groove promotion only were for new membership the link will help you if you were a new member just follow the link https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove Prior Zune, Xbox or Groove Music Pass trial
    customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via
    email or Xbox message center. Upon completion of the promotional period, membership will be automatically billed as specified at signup unless cancelled. Limit 1 token per customer, single use only. Token must be used by August 15, 2017
Thema:

I haven't received my Groove Music "4 Months Free" token

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