I haven't received my free $10 xbox live card

I bought a 1 month xbox live subscription because I saw this promotion on my dashboard that showed if you go gold you will receive a free $10 xbox live card but when I bought it I didn't received anything and I already spoke to with someone at Microsoft
and I was told I would receive in in 24 - 48 hours and I still haven't gotten anything. I contacted Microsoft again and I was sent here so I could get help to resolve this.

:)

 

Haven't received 10 dollar gift code that comes with digital purchase

I bought Forza Horizon 3 for my xbox on the microsoft site and it says it comes with a free 10 dollar digital gift card and I haven't received it.

 

Forza 7 and 3 month card promotion

i bought forza motorsport 7 and a 3 month live card under last month promotion. I still haven't received my 3 free month live card.

Rn: 1406931074

 

It probably doesn't apply to the 1month it wouldn't make seize since it would be free or in some cases paying you

It probably required a 1 year purchase

And you only need one thread not 3

And the turn around time is usuallh 4-6 weeks

 

Which is why 1month is most likely not valid for the promotion

 

Hey RoyalSpArTaN187,

Normally these promotions take up to 4 weeks after the date of purchase for the code to deliver to your Xbox Live messages. If it's been more than 4 weeks, please let us know if you purchased with a pre-paid code or a credit card.

Additionally, do you happen to have a screenshot of this offer? That will help us a bunch!