I haven't received my Forza 7 credits

nhawk585 · Oct 25, 2017

I pre-ordered Forza 7 during the promotion and I got credited my keys for the pre-order. However, I haven't received my 5,000 xbox rewards credits.

:)

TerrificStorm · Oct 25, 2017

FM7 Pre-Order Haven't received 10 virtual keys or 5,000 credits

I pre-ordered Forza Motorsport 7 Ultimate Edition on September 12th and haven't received the 10 virtual keys for pre-ordering. I purchased the game on the Microsoft Store with my account linked to my gamertag. I also haven't received the 5,000 credits to
my account for the pre-order.

KJR24 · Oct 25, 2017

I never received my 10,000 rewards credits for purchasing Forza 7

I pre-ordered Forza 7 and never received the 10,000 rewards credits that was promised during the promotional event that was active for Forza 7 at the time. How do I get the rewards credits?

XBLRewards3 · Oct 26, 2017

Hi BoldCougar26. Since your pre-order was made prior to the offer period, it was only eligible for the keys, not the Rewards Credits. Pre-orders made during the offer period received both keys and Credits.

XBLRewards3

Hi BoldCougar26. Since your pre-order was made prior to the offer period, it was only eligible for the keys, not the Rewards Credits. Pre-orders made during the offer period received both keys and Credits.

XBLRewards8

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

XBLRewards8

Hello ThePugception,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page.

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
where they will be listed as a refund with a negative amount.

L1ONATTACK

The game is brilliant, wheel to wheel brill races & so much to do!

Haven't received my 1.5m credits + cars yet even though i redeemed yesterday in the forza hub!

Smwutches

If it's been over 96 hours since the purchase, you'll want to post in the Xbox Rewards Questions support forum so support can check into it for you.

I haven't received my Forza 7 credits