I haven't received my cash back

Rebates are calculated after the end of the month and given by the 15th of the next month. So it's still too soon to see credits pending for April purchases.

try to contact support.xbox.com they should be able to help you.

try to contact support.xbox.com they should be able to help you.

Xbox support does not handle the Rewards program.

I preordered the ultimate edition and haven't received the preorder bonus for $2 million GTA 5 cash

Hi there! This is Virginia O.

I understand that you want to receive your repaired controller.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

You can check the status of your repair order on your Microsoft account page: https://account.microsoft.com>; Devices.

The turnaround time for Xbox controller repairs can vary, but typically it takes around between 7 to 21 days, including shipping time, depending on the region and the repair center's workload.

If your controller was already sent for repair and it's been longer than this timeframe, I recommend you to do a follow up with Xbox Support: https://support.xbox.com/en-US/contact-us to gather updates.

To set your expectations properly, as an Independent Advisor and your fellow gamer we do not have direct access to your account and we can't check repair status too which is why directing you to Xbox Support should help you out validating the status of your controller repair.

Thank you for your cooperation and have a great day!