I haven't received FIFA points I redeemed on the Microsoft website

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

First, make sure that the FIFA points were successfully redeemed under the correct account and that it's for the correct FIFA version. Kindly follow the steps below:

Go to Profile & system > Settings > Account > Payment & billing > Order History.

Please check if it's showing there and if it's stated as "completed" or "redeemed". Once confirmed, for cases like this what we initially need to do is quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

​​​

POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Yeah I just saw this. I haven't received my email with the code yet and nothing on the rewards website to redeem

I redeemed the code through Microsoft store on my Xbox so surely it wouldn’t make a difference

I have also checked both versions of my fifa and there is no fifa points on either one

I bought 12,000 Fifa points yesterday at 7pm, money came out of my bank account never received the points and never received a confirmation email from Microsoft.

Thanks for the feedback. I just now got on FIFA and the points were there. Not sure why it took this long but its all good. 👍��