I haven't receive my Rewards points.

Hello, I have purchase an Xbox One X and the rewards program offered 50000 rewards points. The purchase was on 6/20/2018 and it's been 10 days since the purchase and I have not yet received it. I have talk to many representatives
and department managers on this issue. I had the opportunity to use a different service (Amazon Prime) which I happen to have cash credit on that account and save money
but I decided to trust the Microsoft Store and take part of this offer. Below I have provided with more details about this offer and the order number from the purchase.









:)

 

Reward points dont work

my reward point haven't works since last year in January. So why do I have no reward points iv done everything I can to receive but nothing

 

Pending credits

I have points pending from my Lifetime Rewards Earned that I think I haven't received. From 2016 to July 2017 I have points pending. How can I receive my points?

 

For help with the Microsoft Rewards program, you will need to contact their customer
support. The Xbox Rewards program is not the same.

 

A manager from customer support couldn't help me with this issue so she advise me to go to the forums. She stated the I will be answer within 24 hours due to this matter.

 

Sorry, but they gave you incorrect information. Customer support for the Microsoft Rewards program does not use the forums.

 

It seems like nobody knows what they are doing. Very upset about the type of service I'm been provided with. I've been trying to get this resolve for 10 days so far.

 

Here is another screenshot of the promotion taken today 7/1/2018 and I still haven't got my rewards. Why is this taking so long?

 

I'm still waiting for the support team to reply on behalf of this issue.

 

As already stated, you would need to contact Microsoft Rewards customer support. They do not use the forums and will not respond to you here.

 

Then why is there an Xbox Rewards forum support?

Stacy Ann is a manager in the customer support department who directed me to this option.

 

The Xbox Rewards forums are available so people can get help with the Xbox Rewards program. The Microsoft Rewards program is not the same program so Xbox Rewards support is unable to assist with those issues. Microsoft Rewards support is only available via
the link I posted earlier or by clicking "Contact Microsoft Rewards support" on their pages.

Xbox support (phone/chat support) do not handle either program and often confuse one for the other and are known for sending users to the forums with incorrect information about anything they do not handle directly.