I haven't gotten my money after an approved refund

Hi Alex. My name is Kyle and I'm an independent advisor.

This is the Xbox Community Forum, we are not Microsoft employees and cannot assist with account or billing questions.

For help with this, please contact Microsoft Support: https://support.microsoft.com/contactus/

Thanks,
Kyle

The refund was approved but I still haven’t gotten my money

I refunded madden 23 on 12/20/22 it said it’s approved but haven’t gotten my money back it also says for black ops 2 it’s approved

Hello Julia M, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, I was researching in one of the Microsoft forums and in this article (https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e)">https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e) Gerardo CG. independent advisor, shows that the solution to the problem can be solved by following these steps:

"It usually takes an average of 3 to 5 business days for refunds to reflect in your bank account, but this time period can vary by bank. However, it seems like a long time ago.

If your refund was approved by Xbox and it's been more than a week, I recommend that you contact your bank directly and ask them if the problem is on their end. When Xbox approves a refund, it is automatically processed instantly, and the time it takes to arrive is usually because the bank takes a while to process the refund and sometimes issues can occur. Therefore, it would be good to clarify this directly with them."

Information Source (Credits): https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e

If it happens, the problem is not resolved and the bank tells you that the error is not on their part. Then, follow the steps in the following recent article from the Microsoft forums (https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369)">https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369) Gerardo CG. independent advisor, shows that the solution to the problem can be solved by following these steps:

"If the issue is not with your bank and they have confirmed this after your contact with them, please reply to the email you received informing you of the refund approval. This is the only way to get back in touch with the team who originally handled your refund request.

Please note that users have reported a delay in the refund system but if your request was accepted, you have nothing to worry about. The money will be credited to your account sooner or later."

Information source (Credits): https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your refund request.

This seems to be an ongoing issue and a lot of gamers were also complaining about the same refund problem recently. This also applies if you have used an Xbox gift card/Microsoft balance as a payment method.

Usually, it will take 3 - 7 business days (excluding weekends and due to the ongoing refund delay) to have the refunded amount reflected on your payment method depending on your bank.

If you haven't received your refund on the 7th day, you may contact your payment provider for a follow-up with your refund request.

Just in case your bank refers you to Xbox Support, you may contact them through this link for further escalation:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl