I haven’t got my COD points after redeeming a card

I did all that and it still didn’t give me the coins.

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I appreciate the response!

In this case, it would be best to reach out to Activision Support for further assistance as they have the tools and resources to properly investigate this case. You may contact them using the link below:

https://support.activision.com/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi Allie! I'm more than happy to help you!

I'm sorry you are experiencing this with your Xbox gift card Call of Duty in-game points. No worries, let me help you sort this out.

If you can see the status as "Redeemed" on your gift card under Order History it means that the codes were successfully redeemed on your account. Kindly try to remove, power cycle your console, and re-add your account:

Here's how to remove your account:

1.Press the Xbox button  to open the guide.
2.Select Profile & system > Settings > Account > Remove accounts.
3.Select the account that you want to remove, and then select Remove to confirm.

Then restart your console and proceed with re-adding your account. You've got nothing to worry as this will not delete your saved data progress. Check if the digital currency will show up in-game.
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Please take your time and let me know if it works.

Best Regards,
Darhyl

Hi! My name is Aileen, and I’m an Xbox Expert and an Xbox user myself. I get how frustrating it is to redeem a code, only to not see your Call of Duty points show up in-game. This is a public forum, so I can’t access your account, but I’ll guide you with the best steps I know.

If your code says "redeemed" but you haven’t received the COD points, here’s what you can try:

First, check your redemption history here: https://account.microsoft.com/billing/orders; make sure the code shows as completed under your correct account.

Launch the game while signed into the same Microsoft/Xbox account you used to redeem the code.

Make sure the game is fully updated and installed before expecting the COD points to show. Sometimes the points won’t sync if the game wasn’t installed when redeemed.

If you're playing on Xbox and it still doesn't show up, check your linked Activision account here: https://www.activision.com/. The points may be tied to the account that’s linked there.

If all else fails, I suggest reaching out to Activision Support directly to help trace the missing points:

https://support.activision.com

I hope that this helps.

Please let me know if you need any further assistance. Looking forward to your response.

Thank you!

Aileen