I have Xbox Live Gold (Core) but cannot play online

Hello Robin Teunissen,

Thank you for the additional information.

It should be good since the subscription shows already in your account. Can you try to play other online games to check if the issue you are experiencing is not an in-game related issue? If you can play other online games then we can say that the issue you are experiencing is game specific and we might need to report it to the game developer support team for further assistance.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi Tom,

I just noticed the message saying that I already have a subscription and that it is being tried to prolong it (I redeemed a code). However, I already redeemed the code on Friday so it has been more than 24 hours.

Hello Robin Teunissen,

Thanks for letting us know that the prior solution did not help resolve the issue. We do have other strategy to try.

You can check if there are new updates available in your console and install the updates in your console. You can also try to reset your console and we can also remove the account and try adding it back. If the above steps will not help resolve the issue, we can consult this to our internal support team for further assistance.

Manually update your console.

• Press the Xbox button to open the guide.
  
• Select Profile & system > Settings > System > Updates.
  
• Under Updates, you'll see:
  Console update available. Select this to begin your update.
  No console update available. This means your console is up to date.
  

Reset console to factory defaults by keeping apps and games:

• Press the Xbox button to open the guide.
  
• Select Profile & system > Settings > System > Console info > Reset console.
  
• On the Reset your console? screen, you'll see three options: Select Reset and keep my games & apps. Use this option as your first choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games and apps.
  

Additionally, you can remove and re-add the account in your Xbox console. See: Add or remove an Xbox profile | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Robin Teunissen,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

Hello Robin Teunissen,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are trying to play online games and got an error message. Let us check and see on what we can do to help resolve your concern in a timely manner.

With the launch of Game Pass Core, we said farewell to Games with Gold on September 1, 2023. Xbox Game Pass Core gives players access to our online console multiplayer network, a select collection of games to play with friends around the world on Xbox Series X|S and Xbox One consoles, plus special member deals. Xbox Live Gold is now Game Pass Core. On September 14, 2023, Xbox Live Gold members automatically became Game Pass Core members, with no change in pricing, and gained immediate access to a new catalog of high-quality games.

For your reference, see: All about Xbox Game Pass Core | Xbox Support

Try to select or choose your plan to Core. Your existing Xbox Live Gold subscription will automatically become Xbox Game Pass Core subscription.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,