I have Xbox live gold and my game won't recognize it.

Hi there sorry to hear you are experiencing issues, what I would try to do in this case is to quit the game, sign out and sign back in, if that doesn't work I would contact xbox support.

Hello Alex,

Thank you for posting here on the Xbox forums. If you haven't already, try performing a power cycle on your Xbox. Turn off your console by holding the power button down for 10 seconds, or until the console has shut off.

Test out your game afterwards. If the issue persists, try
removing your account from the Xbox and then adding it back.

Hope this helps!

Hello Bankai Ichigo X,

Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

—My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

Hello Wisefr0g,

After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

Hello DannyWC,

We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.