I have Xbox gamepass for xbox one. Attempting to purchase Ultimate...

xb1player1248 · Feb 25, 2020

I'm trying to purchase the Xbox Game Pass Ultimate to play on my PC also. On the page to join, the Join button is dark, and it cannot be clicked. I'm able to purchase the Xbox Game Pass for PC(Beta) version though; if I purchase this will it switch over
to Xbox Game Pass Ultimate? And I'll then pay the $14.99 instead of two payments of $9.99? I'm looking to purchase asap. Thanks for the help in advance.

:)

XBF Leo G

Hello xb1player1248,

Thank you for posting on the Xbox forums. We understand that you are not getting the option to purchase

Xbox Game Pass Ultimate. We are aware that several people are posting about this issue on the Xbox forums and the
Xbox Twitter page. We recommend reaching out to the
Xbox Support Team so they can investigate your account, and provide you with more information regarding the issue. We will provide steps on how to contact the support team. We
hope this information helps xb1player1248!

How to contact the Xbox Support Team:

Click the support team link we provided
Select Contact Us
Select Account & profile in the first drop down box
Select I need a Microsoft account in the second drop down box
Select Next
Select Chat Online or Request a call

Wishcatcher

Hi,

Sorry about that issue, as you already have the gamepass for Xbox, you cannot buy the ultimate cause you have to convert your actual gamepass to an ultimate ( check the table for the convertion )all infos about how to convert and table are here

https://www.xbox.com/live/gold/upgrade

Regards

Christyna64

I checked on my Microsoft account and I see that the option to buy/extend Ultimate Game Pass is not available for me as well. You might go to Contact Us on Xbox support and select billing to see if they can help you get your purchase to go through. Xbox
Support might not be aware of this yet.

https://beta.support.xbox.com/contact-us

sprkle

“ On Xbox One, get Xbox Game Pass Ultimate in Store > Memberships. Online, go to Xbox Game Pass. Your
purchase of Game Pass Ultimate will automatically convert any outstanding time on your subscriptions to Xbox Game Pass and Xbox Live Gold into time for Xbox Game Pass Ultimate at a preset conversion ratio.” this should help

bowski477

Are you attempting to play regular multiplayer? Do you have gamepass core or ultimate? You need one of those to play online. Gamepass core is the equivalent of what Xbox Live Gold was.

I have Xbox gamepass for xbox one. Attempting to purchase Ultimate...