I have Xbox Game Pass, but I can't use it.

Discus and support I have Xbox Game Pass, but I can't use it. in XBoX on Windows to solve the problem; I recently redeemed a code for a free three month subscription to the Xbox Game Pass for PC, and it does show up under the services and subscriptions... Discussion in 'XBoX on Windows' started by totalnerdbag, Dec 19, 2020.

  1. totalnerdbag
    totalnerdbag Guest

    I have Xbox Game Pass, but I can't use it.


    I recently redeemed a code for a free three month subscription to the Xbox Game Pass for PC, and it does show up under the services and subscriptions on my account. However, I can't use it on the Xbox app for PC. Whenever I click on "play with game pass,"
    it takes me to the "join game pass" page as if I don't have it. Is there any way that I can fix this issue?

    Also, as a side note, please do not reply with anything like "I don't know" or "I'm having the same problem."

    :)
     
    totalnerdbag, Dec 19, 2020
    #1
  2. XBF Mohammed C Win User

    I can't use xbox game pass.

    Hello Nazros3283, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I highly recommend following the troubleshooting steps here:

    After each step try to see if the issue is fixed!

    First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

    Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

    If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

    If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  3. Janet_C Win User

    I have 30 on Xbox but I can't use it

    Hello!

    Hope you are well. I'll be glad to assist you.

    I'm sorry you're experiencing these issues. In order to offer you better assistance please give me a little more context of the problem, What exactly can't you use?

    What device is this happening to you from?

    I will be attentive to your response.

    Best regards.
  4. SwordofWhedon Win User

    I have 30 on Xbox but I can't use it

    what are you trying to use it for? Is it your local currency?
  5. Simple OJ Win User

    I can't play online (I use game pass)

    xbox is still having issues with their servers for game pass pc
  6. lucastnr Win User

    I can't play online (I use game pass)

    Hello, thanks for awnsering.

    My internet is working fine, i have already tried to change my NAT status, i opened the ports in the router configurations, but nothing changes and the status is still Moderated.
Thema:

I have Xbox Game Pass, but I can't use it.

Loading...
  1. I have Xbox Game Pass, but I can't use it. - Similar Threads - Game Pass can't

  2. Game pass core users can't see Game pass ultimate recently added games?

    in XboX Insiders
    Game pass core users can't see Game pass ultimate recently added games?: Just as title says. You can see all the game pass ultimate games, but can't tell which ones were recently added if you have core. Maybe a filter for it could be added? Think it would also boost a...
  3. I have Game Pass Core but can't play online

    in XBoX Games and Apps
    I have Game Pass Core but can't play online: Every time I try to play a multiplayer game I'm told my account doesn't have multiplayer access. I tried closing and reopening the game, tried a different game and restarting my Series S but none...
  4. Why can't I sign in to PC Game pass or my microsoft account from my phone and from my pc?

    in XBoX Accessibility
    Why can't I sign in to PC Game pass or my microsoft account from my phone and from my pc?: All of a sudden, I can't sign in to pc game pass or my microsoft account 3a36e735-d897-48fe-afe9-14477d5589d8
  5. I can't start Dragon Ball Xenoverse 2 through the Xbox Game Pass on PC, it says the client...

    in XBoX Games and Apps
    I can't start Dragon Ball Xenoverse 2 through the Xbox Game Pass on PC, it says the client...: I can't start Dragon Ball Xenoverse 2 through the Xbox Game Pass on PC, it says the client was not recognized, it has happened to me several times with other games...
  6. I can't game share gta online enhanced version. I have Xbox game pass PC please help

    in XBoX Games and Apps
    I can't game share gta online enhanced version. I have Xbox game pass PC please help: Hi, I need help with this. I want to play GTA 5 enhanced with my wife. I have signed in my microsoft account which has xbox game pass to her device and created her own xbox account. but when I...
  7. Why can't play gta 5 online even though I have xbox game pass core

    in XBoX Games and Apps
    Why can't play gta 5 online even though I have xbox game pass core: Hi, I can't play gta 5 online even though I have xbox game pass core, all my settings have allow so that I can play online multilayer but I still can't, some help would be much appreciated. Thanks...
  8. Can't obtain my free xbox game pass

    in XBoX on Windows
    Can't obtain my free xbox game pass: My device comes with a free xbox game pass that I want to claim, it's just a few days away from expiring and when I claim it and sign in, it tells there is an error from your end, and it's so...
  9. Can't play Game Pass games offline on my HOME Xbox Series X, even though it's set as HOME Xbox

    in XBoX Games and Apps
    Can't play Game Pass games offline on my HOME Xbox Series X, even though it's set as HOME Xbox: Whenever my internet goes down, and I try to start up a Game Pass game, I get an error saying that I need to be online to play the game. The error mentions that if I want to prevent this in the...
  10. I have been looking for ages I have game pass core and I can't find the ff4 token where do...

    in XBoX Games and Apps
    I have been looking for ages I have game pass core and I can't find the ff4 token where do...: Where do I find the forza horizon four token since I had the fame pass core for a year before it was delisted. d06d2231-900c-4405-92c1-fb8c0bc89428