I have unsubscribed to you guys 3 months ago and you guys are still charging me $14.99 on...

Hi Randall!

Please confirm on your account order history if the recent subscription payment is showing there https://account.microsoft.com/billing/orders

Go to https://account.microsoft.com/services and check as well if your subscription is still active. If so, try to cancel or turn off your recurring billing.

You can submit a refund request through this form here https://support.xbox.com/forms/request-a-refund

14.99, that looks like 3 month Gold sub. You know that you are not always charged at the time of subscription renewal? probably your subscription renewed last month but you just got charged now.

That is correct

You may see a test charge to validate the card that will dissolve in a few days, but as long as you still have time on your account you should not be charged

Okay I just updated my credit card and switched to a newer one so I now have my GPU back. I know you said the "charge" is just a test charge, so i'm not actually getting charged $14.99, but should I turn off recurring billing before the month ends just in case I get charged $14.99 for next months sub?

If you unsubscribe before the fourth month you can purchase the game pass for 3 months. You just need to unsubscribe. It could be difficult from the console. Use there website to unsubscribe.

This community is better than most. A lot of knowledgeable dudes who've been playing Battlefield since before Jesus was born.