I have two profiles by mistake. I bought the new Xbox x and couldn’t get any games from on...

This is incredibly rude! Early adopters are being punished for not waiting to purchase their x1x (even tho there weren't any new games out with it). I get they want to bring in new customers but turning their back on the people that bought their xbox one
x is only going to annoy xbox fans. Surely the xbox team have learnt that from their previous mistakes and should take care of their fans but it seems they haven't!

Also to unplugging my xbox, I'm sure it will work but the problem will just come back again in a day or two. I should not have to do that with a brand new system. It clearly has issues and I want them fixed or a new console.

My mistake was calling xbox a week after I bought the system and explaining my issues and the lady told me they would be fixed in December, so I held off on returning the console. BIG mistake. I wish I bought a PS4. Xbox has gone downhill from the early
days of the 360.

I have the same problem I couldn’t even get the series x version to work or download it because it kept telling me to buy it again so I got a refund and bought the deluxe version but it’s crazy that the series x version doesn’t work without the Xbox one version, microsoft please fix this for us!!!

Just to point out, I see some people making the mistake of referring to the new Xbox Series X. This question is specifically for the Xbox One X, not the new console. I have no intention of buying the new Xbox Series X.

You would need a full paid subscription in order to download the 360 games with gold games. Trials do not actually change your account status to gold. One games require a subscription in order to keep the games for free so they work a little differently.
For a refund/exchange, you would need to contact support and speak to billing. http://support.xbox.com/contact-us