I have two minecraft accounts under the same email... PLEASE HELP!!!!

Discus and support I have two minecraft accounts under the same email... PLEASE HELP!!!! in XBoX Accessibility to solve the problem; Years ago, I bought minecraft and had the account under a cox email. Cox after some time shut down, and I could no longer access this email, and thus... Discussion in 'XBoX Accessibility' started by Dimitri Shaposhnikov, Nov 3, 2023.

  1. I have two minecraft accounts under the same email... PLEASE HELP!!!!


    Years ago, I bought minecraft and had the account under a cox email. Cox after some time shut down, and I could no longer access this email, and thus couldnt access my account. I then created a new minecraft account under a new email, but saw that I would have to buy it again. I sent a minecraft support ticket last year, and the support dude said he migrated my OLD minecraft account to my NEW email. The problem is however, that I had already created a new account without minecraft, and now he migrated the OLD account WITH minecraft to this SAME email. So whenever I login to the minecraft launcher, im in my NEW account WITHOUT the game, but can see my OLD account on the drop down where you switch accounts in the launcher. When I click on the old account, it asks me to login again, and thus logs me in into the NEW account without minecraft each time. This is such a convoluted situation, but I can see my old account right there in the launcher, with my original username, yet I cant access it. Im losing my mind, please help!

    :)
     
    Dimitri Shaposhnikov, Nov 3, 2023
    #1
  2. KhajiBower34 Win User

    I have two minecraft accounts under the same email... PLEASE HELP!!!!

    Hello Dimitri S, I am an independent advisor and I will be happy to help you today. My name is Khaji

    I understand that you are going through a difficult situation with your Minecraft accounts.

    Sign out of the Microsoft Store: Before running the game, you could try signing out of the Microsoft Store and signing in to the Store with the different account

    Use a different account on your computer: To prevent apps from automatically being associated with this Microsoft account, you could use a different account on your computer.

    Contact Minecraft Support: If after following these steps the issue persists, it may be helpful to contact Minecraft Support for additional assistance.

    Really the only thing you can do and what is recommended is that you
    continue insisting with the Xbox team, explaining the situation in detail
    since they are the only ones who can help you because they do have access to
    the accounts and can see what possibly happened. . This forum is really not the
    most appropriate medium to discuss your topic, especially since we as players do
    not have the tools to help you as it is a sensitive privacy and security issue.

    Below I will leave you the link so you can contact Xbox technical support:
    https://support.xbox.com/contact-us

    Note: Remember that Xbox chat is open Monday to Friday from 9:00 a.m. to 5:00 p.m. m. to 9:00 p.m. m.
  3. Ben4724 Win User

    Two accounts under same email.

    Hi! My name is Ben an Independent Advisor and hope you are doing well.

    With regards to your concern, may I ask if you are playing the game via Xbox console or is this for a Minecraft PC, mobile version?

    For Xbox, if you own the Xbox version of Minecraft you have the option to share the game to all users on the same Xbox via Home Xbox feature. Once you set a console as the Home Xbox, the game license will be shared to all users so you won't need to buy the game for the other account.

    More details about the home Xbox can be found at https://support.xbox.com/en-US/help/hardware-ne...

    In addition to this, if you are not sure what email address is associated to your gamertag you can visit https://account.microsoft.com/profile page to manage your email address. You will then find here what is the email alias, then you may check what gamertag it is associated via https://account.xbox.com/profile page.

    I hope the information helps, looking forward to hearing back from you so we can further assist if you need more help.

    Kind regards,

    Ben
  4. KindGryphon Win User

    cant sign into a Xbox account because of two accounts under same Email

    I am trying to sign into minecraft using the Xbox account but I somehow have 2 accounts under the same Email and there is no option to enter just the game tag and the password. I had this problem every time I reinstalled minecraft launcher and had so sign and and before I got over the issue somehow but now I just cant find a fix for it. it basically signs me into the account that doesnt have minecraft instead of the one that does and they are both under same email but have different game tags. help please ;-;
    Its simply not possible to have two xbox accounts (gamertags) under the same email.

    For example, If i try to create a second xbox account (gamertag) using the same email it tells me i cant because an account already exists under that email.

    The email you used for each account might be VERY similar but they cant be exactly the same.

    You need to somehow figure out what email you used for the correct account you are trying to access. could be the difference between *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** vs *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** or something simple like that.
  5. Georges C. Win User

    two xbox account under same email

  6. Georges C. Win User

    two xbox account under same email

    Hello, first it's a pleasure to be able to help you today.

    My name is Welcome to the community.

    Hello Russian, according to your description looks like you must not have migrated your account from Mojang to Microsoft, if you haven't already, follow the procedures in the link below.

    https://help.minecraft.net/hc/en-us/articles/44...
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I have two minecraft accounts under the same email... PLEASE HELP!!!!

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