I have Taptiles Premium for a year, and daily now I'm getting error message 002000 and I...

Hi Microsoft Community.

Thanks for responding to my concern. I had been sending a "help" message for many weeks...and had received no reply until this October 20 response. I had figured out on my own that if I wanted to play Taptiles - which I had paid for - I would have to use the new version. I didn't do that sooner because I didn't know if my ongoing data would transfer. It doesn't look like it did.

I'm disappointed that you didn't let me know this transfer was going to take place. I spent many weeks not feeling too good about Taptiles administrators because I wasn't getting what I paid for. You could have saved me a lot of frustration by letting me know the switch had happened. I had no idea. No email from you - which seems like that would have been a common courtesy to let me know this change was happening. Oh, well, on we go, yes?

Jan

Arkadium who have released an updated version which does not have a login or anything for windows/xbox live

you will now see that error all the time if you are using the old version of taptiles as it no longer connects.

the new version is named taptiles windows 10

even though in the description it states login with live you can't as it has been removed.

Hello JanRevel,

Thank you for reaching out to us about your issue!

Below you will find a link to an article from the Microsoft Casual Games Help Center. If your device is on Windows 8 or 8.1 then you have these options:

1. Upgrade to Windows 10 or later in order to continue to access these titles.

2. Play free on the MSN games website

3. Play free on Mobile, iOS or Android

Link: Error Code 002000 & 404019 – Microsoft Casual Games (zendesk.com)

[Let us know if this answered your question by tapping "Yes" below]

We appreciate your feedback! Since we believe that your problem has received a solution, we've decided to lock this thread. If any related issue persists, please reach out to us by creating a new post!

Thank you!

I can still open Taptiles (the old version which I prefer to the Microsoft Taptiles 10 version) but when I click on Daily Challenges, I get the message 'There was a problem launching Daily Challenge data., Please refer to error code 002000. I tried opening Taptiles from the Microsoft Store, My Library, Owned as you suggested but the same happens. It opens OK but then I get the same message when I click on Daily Challenges. I notice that Taptiles is no longer in the Microsoft Store - only the newer Taptiles 10 version. Does this mean that Microsoft have discontinued the old version of Taptiles? I remember that some time back Microsoft discontinued the old version of Soduko which I also preferred to the new version.