I have sound problems:(

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

MamarreD0s, let's check if it's an error of the controller's headphones input

https://support.xbox.com/help/hardware-network/...

See if you can update the control please

Main button, go to the right on the system tab, and then enter the Audio option!

See if the mic is activated

And then put the 3 bars all in the middle, to test (if you have one in gray, blocked, let me know)

If it doesn't work, do this process

Press the Xbox button to open the dashboard.

Select System > Settings > System > Console Information

Select Reset Console.

Restore and keep my games and apps.

Rest assured, you won't miss games or saves

When asking to pull settings from an old xbox, put no

You will have to log in your accounts again, that's all

Then remove the headset from the controller and plug it back in, repeat a few times and see if it works.

Hey there McShoots! Can you try hooking up your console with different cables to the TV, just to see what happens? Let us know which ones you were using and which ones you try out. Let us know how that goes, thanks!

Correction now it does it all the time.

Hey there Chief! Let's see what we can do to get things sorted.

To start things off, here's a few questions to help us better understand the situation:

1. Is there a particular game or app that you don't have sound on? Or does the entire console not have sound?
   
2. Is your TV on the correct input? Are you seeing a picture from your console on the screen?
   
3. What is the exact setup that you're using to hook your console up to your television? Give us as much detail as possible so we can understand what's going on.
   

Let us know and we'll be standing by to hear from you. =)

Audio and video problems page.

If you select the topic that matches your issue it will take you to some troubleshooting steps you can go through.