i have several accounts and i am getting billed for ones i don’t use

Discus and support i have several accounts and i am getting billed for ones i don’t use in XBoX Accessibility to solve the problem; i am being billed for accounts that are not being used, how do i find out what accounts are not active? aafa133c-26ed-4302-9887-5d91eb9aafde Discussion in 'XBoX Accessibility' started by Damian Schramm, Jan 3, 2024.

  1. i have several accounts and i am getting billed for ones i don’t use


    i am being billed for accounts that are not being used, how do i find out what accounts are not active?

    :)
     
    Damian Schramm, Jan 3, 2024
    #1
  2. Annanda Martins Win User

    i have several accounts and i am getting billed for ones i don’t use

    Hi, my name is Annanda, thank you for your question and for reaching out.

    Honestly, the best way would be to try to access all your emails and trying to find which ones are receiving the emails regarding those billings, okay? So try to access all your email and see which account are you looking for.

    Since here in the community we do not have access to account information, you may need to contact Support about this, here is the link:

    https://support.xbox.com/contact-us/

    I hope you had great Holidays!

    I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

    If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

    Best Regards, Annanda.
  3. kurt james1 Win User

    I keep getting yearly bill and I don’t have a active account

    I believe it’s a Xbox subscription
  4. Francia J. Win User

    I keep getting yearly bill and I don’t have a active account

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    If I may ask, is this for an Xbox subscription?

    Also, please sign in to https://account.microsoft.com/billing/orders using all Microsoft accounts that you own to try and locate the transaction.
  5. kurt james1 Win User

    I keep getting yearly bill and I don’t have a active account

    I believe it’s a Xbox subscription
  6. Francia J. Win User

    I keep getting yearly bill and I don’t have a active account

    Thank you so much for letting me know. Were you able to check all Microsoft accounts that you own?
Thema:

i have several accounts and i am getting billed for ones i don’t use

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