I have set up account two primary accounts for my family and cannot get them to play a game...

I have a Gold Xbox live account and have created profiles for my wife and two boys. They can play all of the games I have downloaded to my Xbox.

You can either purchase a family Xbox Live Gold account or get them the free Silver accounts. I do recommend investigating the settings for your children. I have it set so they cannot play online.

The Main User account can set up sub accounts for members of their household.(similar to the family account). Once the primary user of the game loads the game onto a console, any one using that console will be able to play the game, their gamertags will
be linked to the Primary account.

Hello,

Thank you for getting back to me I really appreciate it. Yes, I have the Series S as my primary console so my kids can access my game pass. I did set each of them up with their own accounts so that they could play without using my account. I have added them on my friends list and their cousin, but when I'm online and they are online it does not show them as online when I try to add them in a game like Minecraft.

They are set up in my family settings so I have set it up so that they can play multiplayer and all that. I just wasn't sure since they have their own accounts if they needed their own membership to play online or something? I wasn't sure if I'm missing something. I'll double check the appear online today to see if that shows them, but I couldn't even send them invites.

Hi, you cannot change the primary account holder once it has been set sorry. You would need to cancel your family pack and purchase a new family pack on the profile you want as the primary account.

Hi,Eddie! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Can you try deleting the account´s cache?

Delete account Cache

Remove Account:

1. Press the Xbox button.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then Remove.

4. Close.

Power Cycle:

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Wait for 5 minutes and then turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Add Account:

1. Press the Xbox button.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email Address and the Password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

After that, try to play the game again.