I have sent my Xbox controller elite 2 back but I look at my account where it supposed to...

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

In order to check your controller's current order status, you will need to contact Microsoft Xbox support as they have tools to check your replacement order status on their end.

We do not have the tools here on our end since we are Independent Advisors.

But nothing to worry! I will reroute you directly to Microsoft Xbox Support.

Thank you so much for your time! I hope you have a great day!

Hello christopherlevey,

We hope you are doing well. Thank you for posting in Xbox Forums.

Repair/Inspection of the device issue may take a while. We understand that you are tracking your Xbox Controller Elite Series 2 as there has been no progress about the sent controller. Since this is a device or hardware status concern, we recommend you contact live support for assistance.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
   
   
   
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

Sincerely,



Xbox Forum Moderator

Microsoft Community

same.

my 1st elite: crash gumi grips. send back to service, but i buy a new one for this 2 week. Try this new: right stick drift to right...

ok, my 1st elite came back, try this. left stick drift to right (fresh new controller from ms service)

ok i sent back this 2 broken Elites.

1-2 week done, get 2 new fresh Elites... tested... both new Elite's (my 3rd and 4th) left sticks drift to right...

my last 5 Elites broken, 3 fresh from Xbox Support. Thats a big joke.

I know what are you feeling. I just sent it back my second elite controller 2. I think at this moment they are focus on more selling than supporte.

Also it is worth noting that the serial number of the Elite 2 controller linked to my account has changed without me knowing. I have proof of my serial number on the email that Microsoft sent confirming my service order.