I have sent my controller to repair but I have heard anything from Quantium solutions. It’s...

Hi George

Thanks For the reply.

It is in warranty but there is no updates. I have done it in the past and had no issues before. But there is no updates this time around.

Hello again, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account so we can check the status for you, the ideal would be to contact xbox service so they can help you.

https://support.xbox.com/en-us/contact-us/

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Soleanarchy, usually when you send a device to microsoft's warranty the status of your device or accessory is visible in your purchase history in your account.

Click the link below and sign in with your account that opened the warranty for Microsoft, and see the status of your control.

https://account.microsoft.com/billing/orders

Thanks for your quick response, slim Jim1.

Good thing you have the order number and serial number.

We know it is important for you to trace the whereabouts of your controller. To make sure you get the answer for this query we know this would be best dealt by our live support team so they can properly check what’s going on with your device. Kindly follow the steps below to contact our live support:

1. Visit to the following link: Contact us | Xbox Support
   
2. Please scroll down to the bottom of the page and check on lower left side if you are on the correct region/country.
   
3. Scroll up and select the "Contact Us" button
   
4. Select the following drop-down menu options in the following order:
   What are you having trouble with? - Hardware & Network
   What's the issue? - Warranty, service & repair
   
   Where are you seeing it? - Select your platform
   
5. The fourth box will ask you to describe your issue. We suggest something along the lines of "Track my controller that was sent for repair" and then select the "Next" button.
   
6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   

Sincerely,



Xbox Forum Moderator

Microsoft Community

The only email I got was with the label

To send the controller back on the 28th July after that I’ve had nothing else , I have the order number and serial number