I have redeemed fifa points last night using a gift code for fifa points. I haven’t...

Discus and support I have redeemed fifa points last night using a gift code for fifa points. I haven’t... in XBoX Games and Apps to solve the problem; I have redeemed fifa points last night using a gift code for fifa points. I haven’t received them yet and I have tried everything that EA have said to... Discussion in 'XBoX Games and Apps' started by ryanwalsh07, Dec 25, 2022.

  1. ryanwalsh07
    ryanwalsh07 Guest

    I have redeemed fifa points last night using a gift code for fifa points. I haven’t...


    I have redeemed fifa points last night using a gift code for fifa points. I haven’t received them yet and I have tried everything that EA have said to do

    :)
     
    ryanwalsh07, Dec 25, 2022
    #1
  2. JosefLBohorquez Win User

    Contacting Microsoft

    Hi, I see.
    And did the kid purchased the FIFA points and the game as a gift using your account and they redeemed the code on their account?
  3. Francia J. Win User

    I have redeemed fifa points last night using a gift code for fifa points. I haven’t received them yet and I have tried everything that EA have said to do

    In this case, the next option now is reaching out to EA because it's already 24 hours since you redeemed the code. For your reference, you can check this photo:

    [​IMG]
  4. Francia J. Win User

    I have redeemed fifa points last night using a gift code for fifa points. I haven’t received them yet and I have tried everything that EA have said to do

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    We need to validate if the code is successfully purchased under the correct account. Please follow the steps below and check if the status is "completed" or "redeemed":

    Go to Profile & system > Settings > Account > Payment & billing > Order History.

    Once confirmed, for cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

    Kindly quit the game and follow the steps below before you re-launch the game.

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​
  5. Francia J. Win User

    I have redeemed fifa points last night using a gift code for fifa points. I haven’t received them yet and I have tried everything that EA have said to do

  6. ryanwalsh07 Win User

    I have redeemed fifa points last night using a gift code for fifa points. I haven’t received them yet and I have tried everything that EA have said to do

    This hasn’t helped and I still haven’t received my fifa points it has been more than 24 hours
Thema:

I have redeemed fifa points last night using a gift code for fifa points. I haven’t...

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