I have recently brought a 165hz monitor to use with Xbox series s but I cannot turn on 165hz

Hi, Amanda.

Checking the manufacturer's website, they claim the monitor via HDMI works at 120 Hz. However, they don't state if it's an exactly 120Hz or a bit less.

https://support.lenovo.com/us/en/solutions/pd500308-lenovo-y27gq-20-monitor-overview > supported model displays.

You may want to contact them to double the that information.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thanks for the response, I am currently using a Lenovo Y27gq-20 monitor

Hi,

What is the make and model of the monitor?

Unlike a TV, PC gaming monitors do not need to conform to TV timing standards. The 165Hz refresh is for connecting to a PC via a display port cable. So you can ignore that.

As for 120Hz, the monitor needs to support exactly 120Hz over HDMI to work with an Xbox console. Many older monitors do not do this (they have non standard timings like 119.88Hz). This is not an issue with a PC because a PC will just run whatever the monitor is capable of. Consoles need exact timings.

Hi Arturo, I’ve tried 1080p with 120hz, and it doesn’t work. 720 didn’t work either. I’m using the hdmi cable that came with my Xbox series s. The monitor I am using with my Xbox is purchased new, and is 165hz and 1440p. Is the issue with the hdmi cable I am using or my monitor?

Thanks

Amanda

Hello, Amanda J. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

What resolution are you selecting in your Xbox Series S, 4K or 1440p?

If that's correct, could you try lowering your resolution to 1080p or 720p and check if the 120Hz refresh rate is available?

I'll look forward to hearing from you.

Kind regards,

Arturo.