I have purchased the MInecraft , but it is showing , Your payment has not been processed ,...

Hi MADHUSUDHAN, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please, look for the purchase in your Transaction History.

Sign in here: https://account.microsoft.com/billing/orders?period=AllTime&type=All

Then, copy the order number and contact Xbox Support.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Hello Dear User

Welcome to the Microsoft Community.

I understand that you are having trouble on your purchased Realm is not showing, and I understand your confusion.

According to your description, you renewed this subscription but it still shows as inactive, but the payment was completed and you purchased it from PS5, which is usually the case, there are a number of reasons for this problem:

1. Payment processing delays: Some payment methods may take longer to process transactions, especially if the bank or payment processor's system is busy.

2. Account verification issues: If your account is newly registered or you have not made a similar purchase before, the system may require additional verification steps.

3. Network or server issues: Occasional network outages or game server maintenance may cause delays in transaction processing.

4. Purchase Restrictions or Policy Issues: Game developers or platforms may have specific purchase restrictions or policies that may affect the completion of transactions.



For your situation, please try the following:

1. Check your account balance and transaction history: Log in to your game account or the relevant payment platform and check your account balance and recent transaction history to confirm whether the transaction has been recorded but not yet completed.

2. Contact the game developer or platform customer service

Based on this situation, typically, if the order is not processed, the money must be returned to your payment provider within 24 hours. It may show as taken, but it is actually a pending transaction, now if the transaction has been completed, you should see the order details, including the order number, via

Microsoft account | Order history page. If you can see the order history correctly, there may be a delay in the arrival of the subscription.

If the above doesn't work, you can contact Minecraft Support for more help: Contact Us | Minecraft Help 

Please feel free to let me know if you have any further updates, thanks. 

Best Regards.

Lee-MSFT | Microsoft Community Support Specialist

Hi there Mohamed welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Payment errors are often difficult to track down; they can happen in different steps of the payment process for a few reasons.

Troubleshoot Purchasing

Try your purchase on another web browser or device, and make sure that the browser is the most current version.

Try a different payment method in the online store. There are several different payment methods available.

Note: Payment methods may vary depending on your country.

Use a Minecraft Prepaid Card

If you are still not able to make a purchase, you may be able to buy a Minecraft prepaid card and use that.

Minecraft prepaid cards can be used on a Microsoft account (that does not already own a copy of the game) and entitle the cardholder to one Minecraft license (one copy of Minecraft). 

Hi there Coolcatphantom welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Payment errors are often difficult to track down; they can happen in different steps of the payment process for a few reasons.

Troubleshoot Purchasing

Try your purchase on another web browser or device, and make sure that the browser is the most current version.

Try a different payment method in the online store. There are several different payment methods available.

Note: Payment methods may vary depending on your country.

Use a Minecraft Prepaid Card

If you are still not able to make a purchase, you may be able to buy a Minecraft prepaid card and use that.

Minecraft prepaid cards can be used on a Microsoft account (that does not already own a copy of the game) and entitle the cardholder to one Minecraft license (one copy of Minecraft). 

I would like to clarify, is it showing as "refunded" on your order history? Because if yes, it means that it has been processed on Microsoft's end. Please double check the payment method that you have used to validate.