I have problems with my favorite game

KHoi minh Tran' · May 4, 2025

My favorite game is Roblox. However, I haven't been able to play it on my PC. The problem is that my home's internet connection is totally normal, can use other devices to play it, but not my computer. I don't know what caused this, but it happened totally unexpected. Now I have tried several online guides but they do not work, I can not follow some instructions that is related to administration PIN on my PC since I do not know the PIN (my father set it). Can anyone help me identify the error and provide solutions please?

Issues:

+Roblox app (from Microsoft Store): Keeps and idle loading screen (then close after sometimes).

+Roblox installer: Refuse to open even after several tries

+Roblox Player (download from web a long time ago): Can be opened, however can not join any game and shows an error code 279 (connection error)

+Roblox Studio: an error code

:)

Alvaro A-

Hi KHoi,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues when playing with Roblox on your PC.

Once of the most effective way to fix system errors on your PC is to make sure that you have the latest important updates installed. Please check if you have pending Windows update:

1. Right-click the Start menu.

2. Select Settings.

3. In the Windows Update window, select the Check for updates button.

After the update, try running Roblox Again.

If you're still having issues, kindly follow all the steps from this official Roblox article about General Desktop Roblox Issues:

https://en.help.roblox.com/hc/articles/20331287...

If you've done all the possible troubleshooting steps but you're still having issues with this specific game, I would recommend that you submit a support ticket directly to the developers of the game. By doing this, we can be sure that your case will be logged, attended and monitored accordingly. Please use this link:

https://www.roblox.com/support

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Regards,

Alvaro

CRUZZifer

The Sniper is actually one of my favorite guns in the game, I didn't have any problems with getting my headshots or anything.

ScarecrowA7X

*** it! I did not have the game then, I just picked it up and I am having problems with the *** game :***: ODST was one of my favorites. Guess I will continue playing it on my 360.

RicRutledge

Having exact same issue. Hope this is a temporary problem as this is my son's favorite game.

Tae kwon do54

I have the same problem i really want to play assassins creed its my favorite game please help us

I have problems with my favorite game