I have pre ordered the Hogwarts Legacy X/S version and was thinking about upgrading to the...

Hello,

Thanks for reaching out to the Xbox forums. We understand there may be some frustration regarding the refund, however you should be able to pre-order again. There may have been an issue if you were trying to pre-order the same exact version of the game, as some changes were made.

Digital Deluxe version: Buy Hogwarts Legacy: Digital Deluxe Edition | Xbox

Xbox Series X|S version: Buy Hogwarts Legacy Xbox Series X|S Version | Xbox (Release date: 2/10/23)

Xbox One version: Buy Hogwarts Legacy Xbox One Version | Xbox (Releases 4/4/23)

If you are experiencing issues regarding your refund, please contact support: https://support.xbox.com/contact-us

Thanks,

-Hayabusa

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I apologize, but the Xbox Series X|S version of Hogwarts Legacy is only playable on Xbox Series X|S. You can confirm this on the store page at https://origin-prod.xbox.com/en-US/games/store/.... The only version that is playable on both Xbox One and Xbox Series X|S is the Xbox One version of the game.

It is normal for you to have the option to pre-order the Xbox Series X|S version of the game on your Xbox One console. This way, if you decide to upgrade to an Xbox Series X|S in the future, you can simply sign in to your account and download the game to your new console.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If you have is the Hogwarts Legacy Xbox One Version, I'm sorry but no, you will be able to play it on April 4, 2023.

If you now have an Xbox Series X console, you may need to consider canceling the pre-order and pre-ordering the Xbox Series X|S version, just a suggestion.

I'm assuming you're referring to Hogwarts Legacy? The Series S/X version will only work on a Series S/X. You would need the One version.

Hey Cheryl!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

I just want to clarify, did you purchase the game Hogwarts Legacy for Xbox One Version or the Xbox Series X|S Version?

To answer your inquiry, the Xbox Series X|S version of Hogwarts Legacy is only playable on Xbox Series X|S.

However, if you have purchased the Hogwarts Legacy: Digital Deluxe Edition, you will be able to play the game on both the Xbox series X/S or Xbox One console.

Reference link: https://answers.microsoft.com/en-us/xbox/forum/...

Thank you so much for your time! I hope you have a great day!