I have pre ordered many games that are eligible but never got the credits

Hello Diamond Descent,

We have not had a 10,000 Rewards Credits offer for pre-orders, with the exception of our September Gears of War pre-order offer. You may be thinking of our 15,000 Credit MicrosoftStore.com pre-order offer that we had up until this year. However, that offer
requires the purchase of a physical pre-order copy off of MicrosoftStore.com. Since your pre-orders were digital, they were not eligible for that offer.

The only thing pre-orders are currently eligible for is the Games on Demand offer. Pre-orders are not eligible for MyVIP, as referenced in our FAQ.

Hello Sir Beanalot,

Are you attempting to purchase a pre-order bundle? Pre-order bundles are eligible for Credits, but are not eligible for free expedited shipping.

Hello Azn Mans,

Only Xbox Live Rewards members are eligible for Xbox Live Rewards. Since you are not a member, you are not eligible for any Xbox Live Rewards. On top of that, this purchase would not have awarded any Credits since the only offer that awards Credits for pre-orders
is the Games on Demand offer, which requires three eligible pre-orders to complete.

Hello ChelseaScooby23,

The only offer that purchase would be eligible for is Games on Demand. That offer requires three eligible pre-orders to complete for Credit.

Hello Sick Yoshii,

There is no offer and there has not be an offer in the last two years that would award 5000 Credits per pre-order up to 15,000. The only offer we have had for pre-orders is the Games on Demand offer, which awards 15,000 Credits for the purchase of three
eligible pre-orders during the offer period. Since you only made one pre-order during the most recent Games on Demand that started in January and ended in March, you did not complete the offer. The only eligible pre-order you made while the offer existed was
for Sword Art Online.