I have paid for Fortnite Crew, but it keeps saying there is a problem with the payment

Hello Nicol Van Zyl,


We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,

Hello Nicol Van Zyl,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you're having trouble with your Fortnite Crew subscription. Just a reminder, we are not able to double check your account here manually since we do not have the option to. No worries, we do have some effective troubleshooting steps here that could fix the issue.

To resolve this issue, please try the following steps:



1. Check your payment method: Make sure that the payment method you used to purchase the subscription is valid and has sufficient funds.



2. Update your payment information: If your payment method is valid, try updating your payment information by going to your account settings and selecting "Payment & billing."



3. Contact Xbox Support: If the above steps do not resolve the issue, please contact Xbox Support for further assistance. They will be able to help you troubleshoot the issue and ensure that your subscription is active.

To get in touch with our dedicated Xbox Support team, click this link https://support.xbox.com/en-US/contact-us. Once you're on the page, you'll see options where you can contact them via phone or live chat.
(Disclaimer: you may need to change the language of the support page to your preferred one)



I hope this helps! Let me know if you have any other questions.

YanYannn
Microsoft Community Moderator

I have already updated my payment method and added my new card and it still keeps saying that i can resubscribe to the fortnite crew because there is already a membership still active so i dont know how to do it

Hi Preston, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Subscription"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Manage my subscription" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

Hello. I have been referred here by the epic games support team. My fortnite crew has been paid for but I haven't received any items from it since august. Please help.

I'm sorry to hear that you're having trouble with your Fortnite Crew subscription. There are a few steps you can take to try to resolve the issue:

1. Check to make sure that your payment for the Fortnite Crew subscription went through. You can do this by checking your payment history in your Epic Games account settings.
   
2. Make sure that you have the latest version of Fortnite installed on your device. You can check for updates in the Epic Games Launcher or on the App Store or Google Play Store (depending on your platform).
   
3. Check to see if there are any known issues with Fortnite Crew or if there are any scheduled maintenance periods that could be affecting your access to the subscription. You can check the Fortnite status page for updates: https://status.epicgames.com/
   
4. If you've tried all of the above and you're still having trouble, you may need to contact Epic Games customer support for further assistance. They should be able to help you troubleshoot the issue and get you access to your Fortnite Crew subscription.
   

I hope this helps. Let me know if you have any other questions.