I have paid for annual ad free Microsoft Solitaire games but keep getting ads - how to get...

Hello Joho11207,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question?

Thank you for understanding.

Hello Joho11207,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you're experiencing issues with ads in your Microsoft Solitaire game despite having an annual ad-free subscription. To resolve this issue, please try the following steps:



1. Make sure that you are signed in to your Microsoft account that has the ad-free subscription.



2. Check if your subscription is still active by going to the Microsoft Store > Downloads and updates > Get updates.



3. If your subscription is active, try resetting the Microsoft Solitaire game by going to Settings > Apps > Microsoft Solitaire > Advanced options > Reset.



4. If the issue persists, please contact Microsoft support by going to the Microsoft Solitaire Collection app > Settings > Help & About > Contact Us. You can also visit the Microsoft support website for further assistance.



I hope this helps! Let me know if you have any other questions or concerns.

While playing solitaire using the Microsoft free version of Solitaire I keep getting a pop up called OYUN.se. I see other people have reported the same issue but I have not seen a resolution. The advertisement that pops up is for some other free game site but it will not allow you to get rid of the ad. At times it will disappear but pop up if I choose to use another game while using this same program. How do I get rid of this?

Hello did you check and make sure that its not a subscriptions that you have to buy yearly?

**Windows 10 comes with the Microsoft Solitaire Collection, a solitaire game
that requires you to watch 30-second-long full-screen video advertisements to keep playing. Ad-free solitaire costs $1.49 per month or
$9.99 per year. That’s $20 per year if you want both ad-free solitaire and ad-free minesweeper.
But there’s a better way.**

I paid for no ads in the Microsoft Solitaire Suite app/game. I would log into the app to do the daily games and when I select a game, a ad would appear before the game would come up to click play on. At the bottom of the ad, it would say you can get
rid of these by clicking here, which I have already done.