I have paid for a couple games in the microsoft store but they won't install.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the steps one at a time to resolve the issue.

Solution 1: Repair the Gaming Services app.

Please go to Settings > Apps > Apps Features. Select Gaming Services, then click Advanced options. Click the repair button, try launching the game again using the Xbox app and see if it works.

Solution 2: Uninstall and reinstall the Gaming Services App

Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.

In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.

Restart your device and try to install the game again.

Solution 3:

Please open the PowerShell in admin mode and paste the following below:

Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Hi RochelleAtkins! My name is Ricardo an independent advisor ready to help you with this situation!

Which game is the one with this problem?

Please perform a power cycle reset, follow these steps:

Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

Restart your Xbox One console. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center. Select Restart console and then select Restart. (If the console appears to be frozen, press and hold the Xbox button  on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Hi Rochelle,

Keep in mind that there’s currently an outage affecting purchases and installing/playing games. You can sign up to be notified via Xbox message and/or text message as soon as the issues are resolved and back up and running at https://support.xbox.com/xbox-live-status or check @XboxSupport on Twitter for service alerts and updates.

Which Xbox console are you experiencing this error on - Xbox One or Series X|S? Please specify the exact model so we can point you in the right direction.

Can you post back with a clip of what happens for a better understanding and more insight? Do you encounter any error codes or messages? Are you able to install and launch other games and apps on the same console?

What game and have you made sure you purchased the correct version for your specific console? For example, many games are only compatible with the Series X|S consoles and so won’t work on Xbox One. Some new game releases also have separate versions that unfortunately don’t support Smart Delivery

Are you trying to install the game on an external hard drive or directly to the internal storage? And do you have sufficient storage for the game?

Even when it says you own the game, confirm that the game was successfully purchased on your account by going through your Order history, or by going to your owned games and apps section on your console.

Check your Xbox purchase history | Xbox Support

Verify you’re using the correct account and profile, then restart your console. Be sure to wait at least 10-15 seconds before reconnecting the power to completely reset the power supply

Hope this helps!

I am subscribed to both the Gold and the GamePass. The game is downloaded to my console. I played the game a couple of days ago and the Microsoft Store says I have it installed

If you paid for it in the past, it should be in your library in the Microsoft Store app available for install.