I have not yet received my Groove Music 3 month free token

I signed up for the 1 month free Groove Music trial + 3 months free token and have yet to receive my token. Help?

:)

 

Token Never Received

Signed up for Groove Music 4 months free on Feb 18. The promotion states "During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via email or Xbox message center." Clearly,
it's been longer than 30 days. I have not received any notification for the 3 months free token in Xbox message center or to my email. This needs to be rectified immediately. I have wasted an hour of my life dealing with chat reps who could not help and was
directed to post here for assistance.

 

Groove Music - Labor Day Promo - 2x 3 months tokens not received

Hi,

I've purchased on 3rd of September a month worth of Groove Music Pass in conjunction with Labor Day Promo, as stated in the description of the promo I was supposed to receive 2 tokens, each worth of 3 months Groove Music, but unfortunately until now I have
not received them yet.

"Sign up for a 30-day Groove Music Pass at $9.99 and we will send you two tokens within 30 days, each good for an additional 3 months of music at no charge (6 months total)."





Billing support has advised me to post here, to make sure that those tokens are delivered.

Thanks!

 

Hey oO MistaGrim 0o! The code should be delivered to you within 30 days of signing up. When did you originally sign up for the offer? Post back and let me know!

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Program Forums for help with Xbox Insider Program troubleshooting.

 

I believe it was around the beginning of March. The end of the 30 day trial should be approaching soon and I haven't seen anything. I assume they wouldn't want me to skip a beat so, here we are. Looking for answers. Thank you.

 

The music groove promotion was only available for first time user here is a link to check to see if it is the same promotion that you had.

*Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
via email or Xbox message center
https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove

 

I also have not received my three month token code.

 

I haven't received mine either!